Our job is complete, and though we had a little bump in the road, after we signed our contract, we all now know and understand the manufacturer changed the game plan on all of us. I'm so pleased to report our new bamboo floor is installed and S.E. Flooring America deserves a number of accolades in this respect; 1- The Installation Crew . . . They were A-One Professional from the minute they showed up, ON TIME and ready to work. They knew what to do and didn't waste time, each of them complimenting each others effort during the almost four days to complete this job. They answered ALL my questions and though occasionally I got in their way, It was truly a joy to watch these CRAFTSMEN work. 2- The Salesperson . . . Pat Tash also professional, not shying away from the responsibility of calling and telling us there was a major problem. Though we did not like to hear it on top of getting news our disabled son had to be ambulanced to Tampa as his doctors found blood clots in his system which had to be taken care of immediately. When he was stable, a bit after the new year holiday, and we could concentrate on "The Problem", Pat arranged for us to meet with Chris Green, who just returned from a business trip, to solve the problem or explore our options. We frankly were going to cancel the whole transaction, as we felt the "Special Glue" should have been disclosed UP FRONT as your company has been voted the Best in Brevard, for quite some time. 3- Your store manager . . . Chris Green, met us at the door and held it open as we had to bring our 100% disabled soldier with us as he still requires constant care after being severely injured in Iraq 9 years ago. Chris put us at ease and in dialogue, found out he and our son graduated from Satellite H.S. the same year. We started exploring options after finding out the manufacturer changed the specifications after our contract was executed and considered going back to carpet . . . as we are former customers and know you did a wonderful job installing our Berber carpet over 15 years ago. We had our heart set on bamboo and explored going with a different grade of wood that would not require the "Special Glue". Chris asked us to give him some time and our understanding was he called the Manufacturer and they worked together, helping us avoid the dramatic cost of the glue, as we are retired on a fixed income, trying to manage our budget while taking care of our son. LONG STORY SHORT, S.E. Flooring America can continue to boast they take care of their customers as our job is complete and you should be proud of your employees and contractor, who went the extra mile to help us. Now, For the rest of the story . . . The day our job was completed, we had to be in Satellite Beach with our son for a late afternoon appointment and decided to eat out at a local restaurant. We had been seated for a few moments and by chance Chris Green was there also. He recognized us and came over to say hello and ask us how our job was progressing. We told him it was completed that morning and thanked him for his effort and he went back to his party as our dinner was being served. After enjoying our meal, we requested our check only to find out our dinner tab was paid for by Mr. Green who had already departed the restaurant. Having spent 45 years in the mortgage lending business, I learned very early The Customer is the reason for our existence. This again, was above and beyond and we appreciated this gesture. Be assured that Pat & Chris will get all referrals we can influence, so your company can provide them with the service you afforded us. THANK YOU, for A job well done . . . It's no wonder you have been chosen Brevard's BEST for quite some time, as we experienced customer care at it's best. Paul M. Marek, FMS, MRP "Education Enhances Opportunity "
Serving the Melbourne Area.
From Business: Greenpointe Wood Flooring Supplies is a locally-owned business that has been in the flooring industry for years. We are your access to professional wood flooring pr…
2694 Andrews AveMelbourne, FL 32935
From Business: At Hardwood Floor Services, we specialize in refinishing and installation of hardwood floors for homes and businesses. We can give your environment a makeover with …
Since these reviews are anonymous, I have no way of going back and understanding exactly what the situation was. None of us can remember anything like this happening, so I really don't know what to say. I can say that we are the only flooring store in Brevard with an A+ rating by the Better Business Bureau and that I take these ratings very seriously. I would love to have this customer call me personally so that I can understand the whole story and take steps to make sure that nothing like this ever happens again. Nelson Green President
We had carpeting and laminate flooring installed in November. From my first contact with them to the finished floors we had excellent service. They were courteous and professional. The job was done on time as promised and the installers were awesome and went above and beyond what was expected. I will definitely call them again in the future. Megan (sales person) was also awesome. Thank you Flooring America for a job well done .