To whom it may concern, I am an avid fan of Alamo Rent A Car. The rates are great and so is the service. I always respond to the surveys and I always give the highest marks. Unfortunately, on my last rental, I was charged 80 dollars a day for an economy car. I have always used Alamo and have always paid about 42 dollars for the same type of rental. I am just a little confused as to the rate differential on my last visit to Alamo. Bernard.
I lost my mom and I needed transportation for picking up family members at the airport, running errands and making arrangements for the funeral. The staff at Enterprise were very sympathetic with me and provided me with what I needed. I ended up needing the car longer than expected but they were understanding and took care of me. I am truly appreciative of their understanding and the awesome customer service they provided.
I picked up my rental car at Melbourne airport at 11:00 p.m. and was told by Luke Figueroa that I had to have it returned to the Sebastian location by 5:00, closing time. There was a key drop box at the Sebastian location, and Cory Mantell said I could have kept the car for the 24 hours and used the key drop box. It was an expensive rental for the little time I had the car.