I went all over Melbourne to find a car for my mother, and got hammered to say the least. After horrible experiences from 5 dealerships in the area, a relative suggested Nissan on US1. I walked in with a bit of anxiety having already been through a lot of old school high pressure salespeople around town, I anticipated more of the same, BUT I WAS PLEASANTLY SURPRISED! I was greeted by Walter, and worked with Jason. It's hard to express the relief of finding a professional dealership after so many days of failure, only to be further impressed by the quality of the car, life time warranty, and finding the right choice for our needs. Jason was fantastic. The deal we got couldn't have been better, and Quentin and Forest (managers) really took care of the deal I wanted, without treating me like a fool. I used to sell cars, and recognize many sales tactics sales people are "trained" to use. None of those tactics were used here. It was up front honesty from the beginning to the delivery. I would buy again, recommend my friends, and can't thank the sales group at this dealership enough. Jason knew the car inside and out, all my questions were answered without hesitation or excuses. After discussing our needs, we didn't have to walk around the lot trying several models (another sales tactic to wear you out), but he targeted the right car for us, and he was spot on. Thank you Nissan, thank you Jason. My only concern was the gal in the back that has you sign all the paperwork. We put a large sum on the car for a down payment plus had a trade in, eliminating any "gap" for depreciation from the loan amount, yet, she still tried to sell us gap insurance for $550. If we needed it, SCCU sells it for only $250. The car's reliability and warranty is more than adequate, I recommend avoiding all the add on nonsense at closing, and buying anything when she tells you it's only $10 more a month, understand you're probably in a 6 year loan, and that's $720. Typically these packages are a waste of money and just more profit for the dealer, which she's paid a bonus for getting you to sign up for it. Find your score and interest rate at your bank BEFORE you hear what dealer says what you qualify for, find the invoice price the same way. I used Edmunds online and it was accurate. Compare other dealer promotions while sitting at the salesman's desk, and work your best deal based upon what the market is doing. Avoid addendum stickers, you can always buy under MSRP sticker. When I worked the purchase to the best of my ability, there wasn't any attitude, sighing, or lack of cooperation from the sales department at all. I can't say any other dealer in this town handled me so well. Two other dealerships got into a swearing match with me out of frustration. (Rosner and Gator) So, for this experience to turn out so well, what can I say but highest honors for Nissan of Melbourne? I got a great deal, and they were happy to sell me the car. My elderly mother had no idea what Bluetooth was, and Jason showed her patiently how to set up her cell phone in the car. It was a very nice touch to see delivery done this way. He even helped us move all the stuff in the car from our trade in. Nothing could be improved upon in this transaction. We are still delighted to own this car, no buyers remorse.
To All Who Read! My Mom was trying to find a car she could drive and also she could afford. I thought Toyota, Honda - well we went there and they were rude..quoted us (as women) riduclous prices and just generally made the entire buying experience equal standing in line at Walmart or watching paint dry. I had given up .. THEN on my way to work one day I looked over and saw what I thought was a Honda car - but it turned out to be a Malibu by Chevrolet. I fell in love ! We went immediately on the weekend, armed with buy/sell numbers from her bank. I had priced out the car online. We were greeted by a very personable salesperson. He took one look at us and went and got a car for us to test drive. I of course didnt trust him so I made him let me drive by all the other Malibu inventory just to make sure he was not trying to pull something on us as ladies. My mom - Says I like this car . so did I .. I could not believe how may options it had and just the interior of the car was appointed.. it seemed like one of those 35K to 50K cars with a much smaller price tag. The color was exquisite. We were taken inside . and the process began .. it was painless and very fruitful. We made a good deal for my mom and drove off the lot that night with new car. Thank You Rosner Chevrolet for being real, Professional and grateful to have customers - Your products have come a long way Baby .. Denise & Lois
Purchased three vehicles from this business over the years. Very helpful. very professional. The only problem I ever experienced was in selling back one of the vehicles I bought from them. In less than one week of using the vehicle and driving with less 100 miles on the speedometer, the dealership gave me $5000.00 less than I purchased it from them a week earlier! Would I purchase another vehicle from them? Probably not due to this one experience. However, the service department is quick, efficient and the charges are reasonable. That department I still use. Just not the sales department. Shame too, as I have purchased four other vehicles since that time from other dealerships! (Customers tend to remember things like this!)