I've been going to this salon for several years but after an awful experience yesterday I am finally throwing in the towel! Yesterday, while the salon was full of people getting nail services, a man came in and started arguing with one of the ladies working here. It quickly turned into a screaming match between 4 employees and this man. Extremely hostile and not relaxing at all. Afterwards, not a word was uttered to the patrons from the employees. No apology to the patrons, nothing. Everyone went back to business like a scary screaming match didn't just halt business for 5+ minutes.
I've had several things annoy me about this salon but I continue to go back because of the proximity to my home and because the size of the salon usually means little to no waiting time.
My biggest issue - not getting a clear topcoat over my pedicure. When I pay $32 for a pedicure, I expect topcoat. That should be standard pedicure procedure. Absolutely ridiculous that I have to go home and apply my own. Only the most expensive pedicure option gives you topcoat included.
The upselling. God, the upselling. I understand asking you for more services, but they keep badgering you to add on more (manicures, more expensive pedicure option, wax). They should only be asking once, and then DROP IT. Several times I've had to decline an extra service multiple times. It gets old. I'm here to relax...not get badgered.
Last but certainly not least, they only accept cash tips. They won't let you add it on the credit card. I know, I know, they have to pay fees on that, but it is such an inconvenience. Who carries cash these days?! Oh! But look! They have a handy ATM you can use inside the salon to get cash. So then I have to pay a $3+ fee just to get cash to tip...which I'm sure they're getting a cut of. So obnoxious. I try to remember to bring cash ahead of time but it's such a hassle.
I'm done with this place!