I've taken my Cat to this Vet since it was 8weeks old and when it came time for spade surgery I went thru the Human Society for help with costs. My Cat was only given 2 stitches after surgery when the area was big enough for at least 4 stitches. Couple days after surgery she got an infection from the stitches possibly but unknown. I paid $31 for visit that day along with payment of antibiotic shot, antibiotics, and more pain meds costing me $74 dollars extra and they took the stitches out that day. a couple of days after that visit my cat got swelling in another area due to post surgery (while I had kept e collar on and follow every instruction by this Vet) and they wanted me to come back in to have a look at it. They told me it looked good and to wait a week to take the e-collar off...then I directly asked if I need to keep the initial recheck appt made at day of surgery which was 2 days after I already had taken her to get rechecked. The vet doctor told me to go ahead and keep appt. Today, they took my cat back in the office without asking me to come with them and they scrubbed her surgery area without my consent and tried to charge me for it and the visit ($18). The human Society said they shouldn't have done that. After a 30 minute debate conversation over the phone with the office manager in regards to the $18 charge they tried to have me pay. I had the wipes to scrub the area but I just took her to this vet 2 days ago so I hadn't scrubbed the area completely yet but I had wiped it clean away from past infected area. The office manager tried in every way possible to make this charge seem legit, when I really didn't need to take her back b/c I had just taken her 2 days ago for a re-check and the area was healing fine. The vet also wanted to make ANOTHER appt for next week so they can tell me to take the e-collar off which would cost me $18 more just for that.
PLEASE PLEASE be aware that this vet will charge for everything possible that they can charge for. ALSO, the area was big enough for more than 2 stitches and possibly could have made this experience cheaper and better for my cat if they had put more stitches in. They had not communicated with me at all in regards to the payments they were going to charge me, NOR did they ask if they could do extra stuff that they tried to charge me for. After I explained that to the office manager, she responded that she wanted me to talk with the Tech I dealt with today because she didn't exactly know what was said. I was happy to talk to the tech b/c I was telling the office manager the Truth...and from a personal standpoint...I was completely offended by the Office Manager even saying that. I've had cats before I have NEVER been through this kind of experience, nor had my other cats had to go through it. Unfortunately they got me for all they could, financially wise. From what friends are now telling me today, there are better and cheaper vets in the area like Creekside...if anyone is looking for a vet in the Mebane area. I'm very disappointed and frustrated with this whole experience when I put my trust in a certain vet and had taken my cat their since she was 8 weeks old. :(
I gave it 1 star because the vet Doctor Jordan was very nice and thru visits took time to explain certain things to me, however, it comes at a high cost so be warned.