Working just up the street, I have been a patron of Mannino's Italian Garden since the day they opened their doors a few years back. I have bought lunch there many times, had dinner with family and friends, and talked their business up whenever I had the chance because I've always had quality friendly service and great tasting food. However, my most recent experience at Mannino's was absolutely horrible and will be my last.
My husband and I placed an order for delivery that was only supposed to take 30 minutes. After waiting for over an hour, I called Mannino's to find out if there was a problem with our order. The girl who answered the phone told me that it was in route and should arrive shortly. After another 20 minutes of waiting (more like 25 because the phone kept ringing busy), I called again. I told the gentleman who answered the phone what happened and to keep the food and please refund my card. With no explanation as to why we didn't have our food or even an apology, he just said "okay". I told him we'd never do business with him again after this and he responded "Thanks, I appreciate that." and hung up on me. Irritated with how this was being handled, we stopped by the restaurant to speak with a manage/owner/someone. A waitress explained that the delivery driver's car broke down and that's why we didn't have out food, and proceeded to get the owner for us. I started to explain to the owner what happened, but he cut me off to tell me that he already knew as he was the person I spoke with the second time I called and that he didn't know what I expected him to do. When I told him an apology would have been nice or even just explaining to me on the phone why we didn't have our order, he began rambling on about how he had a full floor to take care of and didn't have time to deal with me. I told him this is now how you treat paying customers and reiterated that we would not be back. He couldn't have possibly cared less, because all he had to say was, and I quote, "you already said you wouldn't be back and I told you that was okay. I don't need your business."
I'm absolutely appalled by the owner's lack of professionalism. But that's okay, if he doesn't need my business, I won't give it to him. And I recommend that you don't either.