Jay and the whole family go above and beyond!!! We were on the hunt for a reliable car for our 16 yr old son. The Tiburon that my son loved that they had on the lot was over our budget so he had his brother drive to his house the same day to get the one almost identical that was in our budget that they were about to put up for sale. Not to mention...on our way home I was following my son and the car stalled, so we thought it was the battery, well I couldn't get it to start with the jumper cables so I called Jay and within about 15 minutes he and his mechanic were there to help...turned out it wasn't the battery but something with the oil line. Stressed out and almost in tears, He said don't worry I'll take care of this for you and he got a tow truck out there and said he would tow it back to the shop and get it fixed for us! I mean who does that… Technically he didn't have to help us with anything after we drove off the lot! A+++ for customer service!!! Highly recommended!!!!
3950 S Central ExpyMcKinney, TX 75070
My wife and I visited this dealership in hopes of getting a deal based on the advertising on tv and the buick website. However, we were more than di…
The service I received was far better than I expected. I live in Baton rouge and the services were needed and provided while we were visiting our son in the Dallas area. The transmission went out. My car was originally at the Stonebriar Chev. Dealership and because of the poor customer service there I had my car towed to El Dorado for service. El Dorado did more in one hour than Stonebriar did in a day and a half. El Dorado quickly identified the work was under warranty whereas, Stonebriar was focusing on looking at coverage under my Extended Warranty Services. In one hour at El Dorado we were in a rental car. At Stonebriar, we could get a rental car because after having our car for a day and a half they had not identified the problem. The service rep, Peter Mueller at El Dorado was simple outstanding. He also advised me how to seek reimbursement for the towing which I followed and was reimbursed.
Well my husband and I were in a wreck in March of 2009...rearended at a stoplight with the other driver going 55mph...anywho we took our truck to El Dorado Collision Center and worked with Scott Duerr and he was exceptional. He did an estimate and took pictures of all the problems that needed attention and gave us a copy, emailed a copy to us and also emailed a copy to the insurance company. Our vehicle turned out better than expected. They have an online tracking system where you can follow your vehicles progress and that is very accurate. Our vehicle took 10 days to fix which was ahead of time. All I know is that I have never bought a vehicle from El Dorado Motors but I have had alot of services done with them and I love their service department and everyone at the Collision Center. I highly recommend them for any type of service or repair!!