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Scott Clark Toyota

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Business Details



in Business

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General Info:
Scott Clark Toyota City, located in Charlotte, N.C., is a family owned and operated business. The dealership offers new and pre-owned vehicles. Its range of Toyota model includes Prius, Corolla, Camry, Matrix and Solara. Toyota truck models comprise Tacoma and Tundra. The dealership also offers schedule services and Toyota s rent-a-car service. The pre-owned vehicles include makes, such as Nissan, Lexus and Mazda models. Scott Clark Toyota City is also an authorized dealer and installer of Lojack vehicle security system. Its list of parts include carbon fiber dash appliques, ashtray, oil filter and all-weather mats. The dealership also provides finance options, such as payment estimators and online service appointments.
  • Auto Parts
  • Sales
Payment method:
discover, master card, visa
Car Rental, Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers
Other Information:

Parking: Lot

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Posted: 12/27/2015


I have been working with Jimmy Cline these last few days and is hoping to continue the relationship with Scott Clark and purchase my wife second Highlander. Jimmy Cline and Ryan Culp has been good to work with those far.Waiting on the monthly payment and financing that fits my wife's budget.


Posted: 6/23/2015


UNBELIEVABLE experience at this dealership. DO NOT buy a used car from them - EVER. We have had an on going awful experience - to top it all off, we have a used Venza, bought from them 4 weeks ago. I have been unable to get back to them since we bought it. I heard a noise in the steering column. I kept thinking it must be OK, because they check the cars over before they sell them, right? NOT RIGHT!!! Went today and we need to purchase a new steering column! They did not find it or fix it and now we have to pay for that.
This dealership is led by a man who will not handle things himself - he will pass you off to someone else. Mr. Cline is not a man of his word. He told us we could switch out a smelly car when they could not get rid of the smell and then he made us sell it back to them and buy another one - all in less than 2 weeks, when they had the car for more time than we did and were unsuccessful at getting rid of the odor. There are many other Toyota dealerships - do yourself a favor and find a different one. We lost so much money and have a very inferior car. Buyer beware of this dealership!!!


Posted: 9/14/2013


I went to this dealer to buy a specific car, however I was steered into another car that was cheaper and told was comparable. It was not. I was sold an extended warranty and then lied to about the terms and how it would be financed. Long story short, they took the money I would have paid for a quality car and coerced me into buying one that is not for essentially the same price. A little more all said and done actually. I had no idea that the extra cost would be financed because I was shown one amount and then another actually ended up going to the bank. After complaining, this dealer's idea to "make things right" for me was to try to convince me to go upside down on my loan and buy a more expensive car from them. This was after they admitted to poor business practice and apologized profusely (I went through three reps, all of which claiming they would have never let what happened happen on their watch). When I wouldn't go along with their plan I was told how foolish I was for buying the car I bought in the first place, the one THEY sold to me a couple weeks earlier. This was after several people came out and made it sound like they would refund the money on my warranties but if I wanted they would swap the car out for the same bloated price of my current non-quality car + extended warranties. This was to keep me busy by showing me "special" cars so everyone else could quietly sneak out and go home. That way when I didn't bite they could say "Well hey, were closed now so there's nothing else we can do". The reason it took so long for me to realize the amount they financed for me was because I didn't get my paperwork for three weeks, then their bank(PNC) told me they didn't service the loan themselves and instead outsourced it. I was given a website that was invalid to get my info, then eventually found something by searching for individual parts of the bogus web address on Google. Imagine my surprise when I finally got to see the total amount financed. All I got prior to this was payment coupons in the mail with my monthly fee amount but no total cost. This dealer was dishonest, and then when I called them out on it they wasted my time and tried to double dip on the shady business practices. I will never do business with them again, and its a shame that this dealer has gone as far downhill as they have because I have bought cars from them in the past and had no issues. I would avoid, but if you must shop there be very careful and don't trust anyone no matter what they tell you.

Updated: 6/11/2015
Possibly the worst experience ...

Possibly the worst experience I have ever had at a car dealership! We were excited about purchasing (with cash!) a new Prius, so we went to Scott Clark's Toyota in Charlotte recently and were exposed to the most embellishing, arrogant, quarrelsome, argumentative individuals I have ever met. Even my son, whom was present, said "are they supposed to be that unprofessional?" Their first names were Reggie and Eric (mgr). We went to Concord and purchased our Prius instead.


Posted: 6/6/2012

Provided by Citysearch - 
I had my wife's 2002 Avalon (123,000

I had my wife's 2002 Avalon (123,000 mi.) in for service on 6/1/12 and as usual Billy Carroll took good care to make sure everything was up to date, only needed oil change and tire rotation. Billy Carroll has taken care of this car for many years and I have been completely satisfied. I have a 2008 Tacoma that he takes care of as well. Billy Carroll has always been very truthful and honest with me in our dealings. If any questions he takes me to the shop and has the tech show me any problems found with the car. Thanks Billy Carroll.


Posted: 4/1/2012

Provided by Citysearch - 
The best of the best...

I have known Dave Gibbs for over 5 years. Having observed him in numerous situations, I can attest to his character. He is honest and straight forward. If he is your salesperson, you have the best of the best! He will do everything he can to make your car-buying experience pleasant and successful. William Davis Professor Emeritus UNC Charlotte


Posted: 3/26/2012

Provided by Citysearch - 
First Car Buying Experience

This was my first car buying experience and I walked away with total peace of mind. Sam Poole was my sales representative and he helped me immensely with all of my questions and concerns!!!! He was so kind and went the extra mile on everything for me. I have heard nothing but horror stories all of my life of the scams that dealerships can pull and the pressure that the sales men put on you. Scott Clark's Toyota dissolved any fear or preconceived notion I had of buying a new or used car!! I HIGHLY recommend them! Awesome job ya'll!!!!!!:)


Posted: 3/21/2012

Provided by Citysearch - 
Crystal Terry at Scott Clark's Service Dept

I am the owner of a 2005 Toyota Sienna. Crystal Terry in the Scott Clark service department has been my advisor for years and I HIGHLY recommend her! She is very knowledgeable and very responsive to my car needs. I have full confidence that she'll leave no stone unturned and will go that ""extra mile"" to make sure my experience is a pleasant one. Thanks Crystal! --Jeanie


Posted: 3/14/2012

Provided by Citysearch - 
Scott Clark's Service Department

When I first moved to Charlotte I took my 4Runner to another Toyota dealership for service...wrong!...I was lucky enough to meet Crystal Terry at Scott Clark's...she not only helped correct the other dealership's ""are you kidding me?!?"" mistake, but her attention to detail and customer service has been the reason I have been going back to Scott Clark's for years...if you go, ask for Crystal...end of story.

Sharyn Thackston

Posted: 3/10/2012

Provided by Citysearch - 
Service Experience

I recently had my van's sliding door repaired at Scott Clark's Service Department. Billy Carroll, Assistant Service Manager, helped me work out details with my insurance company in order to get the door repaired. I had an excellent experience and Billy was most helpful. I always have my van serviced at Scott Clark, have always dealt with Billy and have always had good experiences. I

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Scott Clark Toyota

13000 E Independence BlvdMatthewsNC 28105

(704) 970-4258

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Scott Clark Toyota

13000 E Independence BlvdMatthewsNC 28105

(704) 970-4258

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