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Matthews Water Damage

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TodayOpen 24 Hours

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Business Details

YP Qualified

Hours:

Regular Hours

Mon - SunOpen 24 Hours

Extra Phones:

TollFree: (888) 526-4484

Payment method:
all major credit cards, check, financing available, insurance, paypal
Categories:
Mold Remediation, Water Damage Emergency Service, Water Damage Restoration, Board Up Service, Fire & Water Damage Restoration

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05/24/2012
We called Matthews Water Damage when my

We called Matthews Water Damage when my toilet over flowed in the middle of the night. We woke up to two inches of water and considerable damage to our home. I was worried they wouldn't come all the way to where we lived but they were here within an hour. Right away they got to work to taking out the water and drying the place. They explained thoroughly what damages had occurred and what to do to prevent further dama... view more

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05/22/2012
I was looking in internet to find a

I was looking in internet to find a reliable company to come and fix the leaking problem from our bathroom celling that was going on for a while. I called few companies; I decided to go with Matthews Water Damage. They gave me an excellent consultation over the phone and also told me few things that I need to do before they get there. After the first estimate and very good quote, I agreed to them doing the job right ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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04/04/2012
Water Damage Gurus

One afternoon the dreaded accident occurred, my garbage disposal stopped working and water spilled over my sink onto my hardwood floors, that leaked into the ceiling of my beautiful, finished lower level. I immediately started looking on my computer for companies that would help with this situation. I chose Matthews Water Damage. The team came in, assessed the damage and proceeded very professionally. They dried out ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
04/02/2012
Amazing group of people

I've happily used these guys for years, but when my sewer finally went out, backing up into my basement (yuk!) I was especially grateful for Matthews Water Damage’s professionalism and fast response helping with professional cleanup and replacing the line. Later, when a related issue neither of us knew about arose, they came right out and fixed it! They explain everything, clean up after themselves, are courteous and... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
03/27/2012
Genuises

The crew representing Matthews Water Damage did a great job. Seeing our basement under 6 inches of water was one the worst things I have ever had to deal with. You were recommended by a friend and now I know why. Your response time was great, the guys were friendly and most importantly the job was taken care of faster than we anticipated. Good work and thanks again.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
03/25/2012
Blown away by the service

I was very impressed with the efficient and professional way that Matthews Water Damage handled my water damage issue. They were here promptly, did their work quickly and quietly with little interruption to our household routines. Every step was done per our agreed schedule with the final result looking as good as new!

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/21/2012
Look no further

Matthews Water Damage recently came to my house to do some work in our crawl space. I am writing to let everyone know that the technicians were wonderful! He was very professional yet personable at the same time. He was extremely knowledgeable about the issues with our crawl space and took the time to explain it to me so I could fully understand. He even re-explained the whole situation to my husband over the phone s... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
03/19/2012
CALL TODAY!

Matthews Water Damage-On a scale of 1-10 your company is a 10! I was thrilled with the water damage services we received. The employees were always prompt, very polite, and extremely hard working. I will definitely recommend Matthews Water Damage to my friends and family. Well Done! Customer Service is a dying art and you have restored my faith in its existence.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
02/16/2012
Big Thanks!

Outstanding! I had a flood from the drains in my basement. I called 2 companies. Matthews Water Damage called back in 2 minutes, had a team over in less than 30 minutes. They explained what they will do and actually went beyond. After a few minutes we smelt through the ducts a great smell that got rid of the bad smell we already had from the sewage. They put barricades up, prevented dust, and removed everything that ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
02/09/2012
amazing work

My kitchen sink had a water leak that I just notice till a few days ago so I called Matthews Water Damage to fix the problem! They responded to my call very fast and were working in my home within hours the water damage that I had in my home was horrible and after the job was done it looked perfect!!! I love how you guys worked thanks!

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Matthews Water Damage

3215 Smith Farm RoadMatthewsNC 28104

(704) 248-7906

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Matthews Water Damage

3215 Smith Farm RoadMatthewsNC 28104

(704) 248-7906

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