Quality, Value & American! I am a scrupulous consumer and have been looking for a Cal King Storage bed for over 8 months. Yes, over the eight month period, I conducted extensive research and made a ton of calls phoning various vendors. GREAT CUSTOMER SERVICE I called Gothic and I was immediately impressed that they took over an hour answering my pain-staking questions. They were incredibly patient, providing quotes and walking through what pieces they make, their recommendations on the best kind of wood for what I wanted done. A few weeks of making other calls, getting custom-ordered estimates, and research, I was convinced that Gothic was still the style, quality and value that I was looking for. STEVE MOUSTAKAKIS I double checked and called again - another rep was just as patient answering my questions, his name was Steve Moustakakis. Walking through the entire process one more time, I booked my order - it was a custom job but Steve was incredibly knowledgeable, professional and so it was easy to hand over my credit card digits. VALUE I don't compromise on quality and refused to pay over 400% mark-up like most furniture retailers. Because this was to be our main Master Bedroom showcase piece, I was willing to invest a little more than Ikea or an entire set from China. I am a Direct Buy member and am only wiling to pay manufacture prices. As an Asian American :), I try to find the highest quality for the most competitive price. For these custom-made pieces, Gothic's prices are incredibly competitive. WOOD SAMPLES! I originally ordered it unfinished but my husband didn't want to deal with the painting and drying so I went back to Steve about colors. He made a few suggestions and then offered to send some samples with the stains I was thinking about. A few weeks later, I was shocked to find 8x8 wood samples in the mail! This was amazing... Room & Board sent me paper samples not bigger than 3x3 of their finish which is impossible to tell what the real product would look like. But Gothic sent not only real wood samples but 8x8! So it was very easy to tell what the final product/color would look like. UPDATES Without even asking Steve would provide me periodic updates. He even sent me photos of the staining process! Not sure if it's his ploy to increase the anticipation but it totally works! Steve did mention that one drawer didn't dry with the quality he was looking for and had a new one completely made and painted to his approval (AT NO COST TO US.) That is true quality workmanship and customer service. I couldn't wait to write the review because Gothic has surpassed all my expectations and then some. We will be receiving the bed soon but I wanted to relay my positive review sooner than later. It takes a while to ship a bed across the country to California! I was born in the Empire State so I love that one of my first pieces of furniture I am purchasing as a newlywed is from New York and is from an American company! Highly recommended, pleased with every aspect of this purchase, and so excited to have it be the showcase item of my Master Bedroom!
1275 Bloomfield Ave Bldg 5 Ste 25AFairfield, NJ 07004
From Business: Quality Kitchen Cabinets at the Lowest Prices Prices Starting at $ 1250 : 10 x 10 Solid Wood Kitchen Cabinets NJ Cabinet Outlet offers top quality wood kitchen cabi…
I searched high and low for a storage bed I liked and which would fit into my condo, and this New York company was the only place that had one. I rented a truck and drove from Washington, D.C. to New York to pick up furniture from these guys! I bought a storage bed, chest of drawers, 2 bookshelves, a desk, a chair and a footstool. I had them all stained dark teak. The furniture is BEAUTIFUL. They did a fantastic job with it, had it ready when planned, and wrapped everything really carefully for its long ride to DC. Prices were reasonable (I was lucky to have caught their anniversary sale), and this furniture looks like it will last forever. I'd agree with the customer who said they're a tad hard to reach by phone or email, but these guys are carpenters -- probably don't spend much time online. And if you're persistent, you can reach them. Anyway, highly recommend!!!
I didn't order in the store, I ordered on-line. I ordered an extra long twin, and though it mentions possibly not being able to get some beds in the room, I didn't think it pertained to me -- well, it did. I called your 800 number, was given my options, and am now having the bed cut. It cost me more, but it was my mistake, and I was very thankful not to hear "Oh well, you'll just have to order another one then, and find someone to take the first one." Which, believe me, is a common attitude now. So all in all, I had a positive experience.