I had a terrible experience with these people. I was calling around to find out prices on loose gemstone appraisals and after getting quotes of between $70 and $90, I was pleasantly surprised when I called these people and they told me in a friendly manner that it was free and to bring em on in. This was Friday 12-12-2014. I wasn't able to make it Friday since it was a 200 mile round trip, but was able to make it the next day. I arrived and the store was moderately busy and apparently had only one buyer who was busy with a customer and one waiting. we patiently waited 30 -45 minutes while she helped the two customers, plus two more that came after we did. when she finally came to "help" us, this lady says to us "oh, well, that's only worth $20-$30 and she says this to us literally before she had stopped walking over to us. When I began to show her that I had some very valuable gemstones, she shrugged and said that she couldn't help me. I showed her a flawless, 7 carat, AAAA, D block tanzanite, A 3.5 carat flawless, AAA Burma ruby, A 1.62 carat bixbite, a 30 carat museum quality apatite amongst many other exotic gemstones and she simply didn't care and wouldn't appraise a single gemstone. I challenge the bosses of this establishment to invite me in and serious look at what I showed her. Just respond to one of the many reviews I intend to write. What I think really happened is this, this lady profiled me, because I came in in jeans and a t-shirt and she assumed I couldn't possibly have anything of value and proceeded to humiliate and embarrass me in front of several other customers. I left there, with my wife, simply mortified. I cant remember being so angry, as I was at this ignorant lady. And why the hell do you people claim to do appraisals, when you obviously don't?