Called them to have a car picked up for salvage. I was told the earliest day the car could be told was a Thursday the following week. Waited around until 3pm on my day off. Gave them a call to find out some random individual was able to call and cancel my pickup. Let me say that again, a random individual that had no knowledge of this car being sold managed to dial a ghostly phone and cancelled my pickup. After I waited around 6 hours for them to pick it up. I was told I would have to now wait until the following Monday. They could not give an ETA. Completely unacceptable. I was also told I could swing by their shop anytime after the pickup to receive my cash. The previous arrangement was that I would be receiving my cash when the car was supposed to be picked up on Thursday. I have spent well over $2000 dollars at this place of business and they will not receive a another dollar of my money or minute of my time.