Very frustrated with this vet....
Very frustrated with this vet. My family used to use them growing up, so I went back when I had a dog of my own. The clinic itself is very dirty, all the time. It takes a long time until you are seen by the vet.
One of my last visits, they were taking blood from my dog and I heard him yelp (which he doesn't ever cry with shots or drawing blood, etc.) and then they let him into my room. He instantly started acting funny and scratching at his throat. I looked at him closer and he had a bulge about the size of a softball on his neck. I yelled for the vet. Apparently they nicked his blood vessel while taking blood and he was bleeding out internally. Called a hematoma. Dr. Good came in to talk to me and lied to me saying that it was a bleeding problem my dog had. Not true, he has been tested for all bleeding and clotting problems and I had test results sent to this clinic for proof. I know he lied to me, and I know that the vet tech knicked his blood vessel. My dog could have died if I had not noticed it.
This was just one of the many, awful experiences I have had with them. I have been told that a vet would be staying for when I returned to pick my dog back up, and when I arrived the vet already left the office. I did not get any updates on my dog, thinking that he had actually died in the clinic, and the customer service I received was poor.
In an effort to cancel my Partners in Wellness plan, I would no longer be going to the clinic/changing my vet for the safety of my dog, I tried to cancel the plan. The cancelation requires that I fax in a notice of cancelation as well as the clinic. I kept calling and waiting on the clinic to return my calls, as promised by the staff multiple times, but I received nothing back. Finally I received a voicemail stating that everything had been taken care of and the plan should be cancelled. The next day, they billed my account. I called back very frustrated, telling them what happened. I was then told that no, my account had not been canceled and the man in charge of that process is out of the country for two weeks. No one else would be able to help. I asked for someone else to return my call. Still no response. I have yet to receive any word back from the clinic, and I keep calling, with only more promises that my calls would be returned. Still nothing.
In short, they have lied to me, treated me very poorly, and put my dog in danger. They have no follow through, and the clinic is dirty, very dirty. I would not suggest them to anyone, and if you currently take your dog there, I would suggest a second opinion.