WellStar Kennestone Hospital, located in Marietta, Ga., provides health care facilities for the people of East and North Cobb and South Cherokee counties in Georgia. The hospital, with more than 490 beds, offers a range of services. It provides emergency and outpatient services through a diagnostic and treatment center, rehabilitation, surgical center, and oncology and infusion center. Inpatient services include intensive care, obstetrics, medical and surgical care, neonatal intensive care, pediatrics, rehabilitation and dialysis. The hospital also provides a number of specialized services, such as cardiac catheterization, diabetes center, home health services, medical imaging, magnetic resonance imaging, occupational medicine, radiation therapy services and senior services.
Trauma center did their job well. Nursing was a giant FAIL! Final straw was the nurse dropping my pill cup and pills on a wet floor, then picking it up and expecting me to take them. When complain, to charge nurse, she just praised the nursing staff. Had them unhook me and I walked out. Poor, uncaring nursing staff. Never go there again.
Please seek help elsewhere. As soon as you have a complication with their scheduling or otherwise, they throw "legal this" & "legal that" at you. Lack of empathy.. rude (and I use the term as loosely as possible) "nurses". Those females need customer service training and a hug. No bueno
This hospital used to be a good place to go for emergencies. But, they have started sending half the patients over to a trailer connected to the building called the "ambulatory care unit." This shack is manned by one physician's assistant and a nurse. The PA is always on a power trip and basically refuses to go ask an MD when he is at loss as to what is wrong or when he needs a prescription signed. The nurse is a rude and vile person who must think the rooms are sound proof, because the entire time you are waiting to see the PA she is standing at the desk talking about everything from her mom to patients who were discharged. It's a good place to go if you want to hear a bunch of gossip, but if you would like immediate and professional care I suggest another hospital or request a doctor!
In the past year, I had 4 surgeries and a knee arthroscopy in WellStar Kennestone Hospital, Marietta, GA. My care in preop, surgery, and postop, as well as one 23-hr observation in the Women's Center was superb. Every staff member treated me as if I were an acquaintance, and I felt assured and safe in their care. Considering other reviews, here, perhaps they were not surgical patients. I can only report that I returned to Kennestone by choice for each procedure, because of their excellence.
This hospital has the worst ethical practices, and the worst professionalism with patients. They have horrible care and they will make mistakes and keep talking like you didn't hear them. They don't even apologize for mistakes. And then they want you to trust them with your health care issues. Everyone should file complaints.
<br>1-888-800-5094 State Compliance
<br>Well Star Compliance 770-792-1555
I was admitted to the hospital with a ruptured cyst on my ovary, in extreme pain. I sobbed in a ball on the bed for more than 24 hours before being seen by a dr for my pain. The admitting dr. refused to do anything without a pain management consult. Every time I have ever been here the ER staff has been incredibly rude and cold and treated me like I was sub-human. I would not bring my sick dog here.
Terrible, terrible, terrible!!! My wife was discharged while her pulse was still consistently dropping below 50. It had been dropping below 40 on several occasions over the last 2.5 days. We spent 10 hours in the emergency room after coming in via ambulance. She collapsed while visiting a friend at a local nursing home. The emergency room doctor and staff were attentive and the doctor took time to explain what was going on. But, after being admitted and when we got upstairs, a neurologist came in. He asked my wife, who was in extreme pain from a migraine and very weak due to her pulse, why he was even referred. When we were transferred up to her room from the ER, she had already been admitted two hours before and told then that she would get pain medication for her migraine. I had to go find her nurse after 10 minutes in the room. We had not even seen him yet. He told us that he could not give her any medication because it had not put in her profile yet. She is in extreme pain by this time and they would not let her take her own medication. I finally had to go ask to speak to a hospital administrator before a head nurse expedited getting her pain medication.
<br>We were told that she was being transferred to a new room because the new section was better prepared for cardiac patients. Same thing happened after she was transferred to the new room. She was sobbing in pain while being transferred from one room to another. Then after three hours of extreme pain, the new nurse still cannot give here any medication because it had not been added to per profile. This is the same medication that she had already received in the other room. This time I go to the nursing station and ask for a doctor or administrator. I tell them that she has been in extreme pain for three hours and she WILL get medication or I will take her out of there to some place that will. They suddenly were able to give it to her.
<br>To top it all off, she was discharged without having any kind of summary consultation with a doctor. We still don’t have a clue about why she collapsed or why her pulse rate was so low. We were told that the two EKGs they did were “slightly” abnormal but that they had no history to really compare them to. We told them that her primary care doctor had recent EKGs. They never attempted to get those or even contact him. The discharging nurse said that her pulse rate could be normal for her. We told here that we called the primary care doctor, and the last three pulse rate readings were 59, 60, and 61. She just shrugged her shoulders.
<br>I could go into more, but I think I hit the high points. Bottom line is, if we can help it, we will never use Kennestone or Wellstar again.
Horrible place for employees, wonderful for family members...
First impressions are lasting and I really feel like this hospital is thee worse when it comes to professionalism and customer service to employees. And the patients are treated like royalty only when family members are around. Run like hell if you're thinking about working here. Horrible management and HR are heartless individuals. You've been warned!
I'm new to the medical field and when I was interviewing, I was amazed at how unfriendly and cold staff & Management are in hospitals, nursing homes and assisted living setups. Well-star was one of the worst.. I am a woman but I think women, especially in management roles are the worst to deal with. They have mood swings, like to control everybody and play favorites..it's as if I'm back in grammar school...And where are all the men in healthcare? all of the human resources staff and managers I met with were female. It's a good old girl's club and these people don't need to be providing anyone with healthcare.