It's a hit or miss with this place.
I've had my share of good and bad experiences here. First of all, I have to drive really far to get here, so I expect the best.
Pros: This place is HUGE. I could spend hours looking at those boots. They have almost everything the cowgirl could need. Horsetown is great for getting your horse crazy girl a gift. I also notice they have English tack, if you're into that. The staff is helpful, as long as you're buying something pricy.
Cons: The return policies are sort of absurd, and they enforce it strictly. A little compassion would help. Also, this place is very expensive. They didn't have womens boots for me under $100 dollars. Their tack is also really expensive. So overpriced that I just order online. The staff is so-so, it depends on the time of the week. I've dealed with snappy, rude staff, and knowledgeable, friendly staff. (For example, the guy who helped me find my hat was SUPER nice! Thanks!)
This place has room for improvement, but I still find it's worth the drive. Treat yourself.