My first encounter at a Firehouse Sub and it was great! Scott just so happened to be the manager on duty. He made my sandwich for me; and I told him that I would call the store back and let him know just how much I did or didn't like the sandwich. I did call back, and I spoke with Josh because Scott was busy at the time. I let Josh know that I was pleasantly surprised with my sandwich and to tell Scott that I would be back.