My small 14 pound dog needed to be boarded for a couple days while I traveled. She stayed in general boarding, the 4'x 4'space. They were very professional upon intake, patiently answered all my questions and concerns. Outtings are spaced well through the day. Feeding times were reasonable. They were able to accomodate my dogs homemade food diet and allergies. They took notes during feedings which gave me peace of mind to know that feeding instructions were followed as given and she got her vitamins appropriately. I called each day to check on her and they were readily able to give me feedback on how she was handling the stay. I did add on a couple potty walks and playtimes to keep her schedule as close to normal as possible. For the extra fee, these were well worth the peace of mind, knowing that she was getting her needs met while I was away. I was supposed to pick my dog up on a Friday evening, but my flight was delayed. When I called to let them know that i wouldnt be able to pick up until morning, they were able to accomodate with no problems. Best yet, she was happy and healthy when I picked her up. I would definitely recommend them to others and will keep them in mind if I need to board again.