I called earlier this week to see about getting a second set of cartilage (ear) piercings. The gentleman on the phone was very polite and informative. He informed me that Wednesdays and Thursdays are the piercers day off but he would be in this Thursday and would be willing to do them anyway if I came in before 4. As this was my children's first full day back to school I was excited he agreed to do it! I was warmly welcomed by all of the artists and felt very "at home". This is a great thing when someone is about to stick you with a few needles. I watched him open everything (to include the jewelry) and step by step was explained to me before it was done. I also inquired about some ink work and another type of piercing and they were beyond willing to explain and discuss the work. I WILL DEFINITELY be going back!!!