Ashley HomeStore

My husband and I went in to buy a couch today. Mike was very helpful to us! We enjoyed our time shopping and talking with him!

I didn't go in asking for a deal or a special price. Alex offered me one though, and I got the exact opposite. Stay away!! These people will not value your money, your business, or your time. Furthermore, I purchased furniture on August 27, and on September 25th I still have no delivery date after spending nearly $20,000 in their store! The manager Bob is rude and dismissive. Given the opportunity to resolve my issue, he advised of his need to rush to the casino for a dinner date with his mother. Alex was my sales guy. I had the best experience with him, until all of that was ruined by slimy sales tactics. He told us tons of funny stories and kept us at the store after hours on multiple occasions. Once, upon his insistence, our daughter (age 3) was left to watch movies in their kid area. She ended up in the emergency room after taking a fall. I later discovered that his great deals were not so great. The store prices are higher than are advertised online. When you are given a discount, it is off of a much higher price than the one which is given online. Their excuse is that the online prices are corporate and do not reflect regional needs for higher margins. In other words, there is no real discount. These online prices are manipulative sales tactics used to lure people into stores where salespeople operate as if they are on a used car lot. If the excuse has any truth to it, Ashley needs to higher smarter people who are bright enough to place a disclaimer on the website that says the prices are only available online. I guess that would keep people out of stores and ruin their ploy, so it will never happen. I had my "package deal" repriced to match the internet prices and saved a couple hundred dollars, but they made up for it for by charging delivery and protection plans that were offered free at the time of my first big purchase. Alex discredited every other furniture retailer. He even discredited Ashley Signature furniture that is sold in reputable retail stores like Pilgrims furniture. He said that other retail stores and websites offering Ashley Signature furniture were offering knock offs from China. Yet, when I told Lisa (another manager) that I would cancel my coffee table order if I have to wait until mid October for delivery, she responded, "If we can't get it until then, no other place online will have it sooner." Clearly, Alex is either mistaken, or lying. I will never spend another dime with ashley furniture. The owner, Sammy, gave me a $300 gift certificate. I ripped it up and sent it back. This is not about money and discounts. It is about doing what you say, offer, and represent you will do for customers.