Dear Mr Kaplan. I wanted to be sure you were aware of the outstanding customer service that I received from Mr. John Clark, Service Manager, on August 28, 2013. Mr. Clark not only quickly diagnosed my laptop problem but resolved it in a matter of a few minutes. I thought you would find it interesting to know that I did have other technicians outside of Kaplan unsuccessfully diagnose the problem. I hope that you have a recognition program that will reward Mr. Clark for his outstanding customer facing skills which are very rare to find these days but certainly a quality that will foster customer loyalty and repeat business. Cynthia from Tolland, CT
Your store has a wide selection of desktop computer systems. In particular, the wide variety of custom built systems which are much better than those in the big retail stores. I had a few problems getting my new computer to connect to the internet because of problems with my modem and router in less than 5 minutes we were able to resolve the internet connection problems. Tom answered all my questions and explained what the different systems could do in simple terms and in a non-condescending manner.
Great price. Amazing warranty. I will always come back to Kaplan’s for all my gaming component needs. Nick approached me and was very friendly and knowledgeable. Thanks to his help we got exactly the computer we wanted for an amazing price. Thank you Nick!! We appreciate your patience and friendliness. Not to mention we walked out of the store with our custom built gaming computer that same day! Thank you Kaplan Computers!