AVOID AT ALL COSTS! TERRIBLE!
This thing didn't let me leave zero stars! I have used this company, Pantano Power Equipment in Manalapan, three times total for repair of my snowblower. After the second repair, at first it didnt have any power throwing the snow. I checked the connections and made some adjustments myself and corrected the problem. Ok, I figured "no big deal" even though that shows pretty shoddy service. The third time I went there was at the end of the winter in 2009. After I dropped t...view morehe piece off, they contacted me later and told me that the estimate was $65. A few days later when the work was done, I got a nasty shock when I went to pick it up and was presented with a bill for almost $400! Obviously I objected! The girl that works there behind the counter has no people skills and treated me like a crackpot. There was no manager on duty, so she had to call him while he was at a trade show. I listened to her tell him a very one-sided version of events, and even still, he told her to only charge me the number that I was originally quoted. She acted hostile and arrogant to me after she hung up the phone. I felt bad at the time because I really hate to have problems with people like this. I thought it was all done at that point last year, but when I went back there this year for a new repair (for the same problem as last time, mind you!), the same girl was there and I discovered that last year she had left a notation under my name that I had refused to pay, and to not accept any more work. I said, "thats not what happened, your manager ok'd that last deal!" and she said, "I'm not even going there, we can't take your snowblower, sorry!". Rather than waste my time arguing with her, I started to leave and nicely and politely said "ok then, well, have a happy new year anyway", to which she sat like a lump and stared blanky and didn't respond at all. Who needs this? There's lots of businesses out that are happy to get work, and people that are difficult or try to punish you if there's a problem while they try to rob you don't deserve to stay in business. Wake up Pantano Power Equipment in Manalpan, and be a little grateful when someone is willing to rise above past problems THAT YOU CAUSED and still try to give you business! Second chances don't come easily these days, so I'd say you blew it big-time TWICE! AVOID AVOID AVOIDview less