In a time when I thought customer service was dead; I found the Doubletree Madison Hotel. Every single person we encountered went out of their way to be helpful and friendly. Everyone seemed happy to be there, and more than willing to help us in any way possible. We had a rough flight and my family was cold and tired when we arrived. But we were so warmly welcomed when we checked in with warm cookies; that it made us forget our travelling ordeal. The next morning, we were welcomed by every staff person we encountered with a warm smile and an enthusiastic "Good Morning!" Every single one! We never felt more at home in a hotel. It made us not want to leave. Thank you to Doubletree Madison. It's no wonder they have a case of awards in their lobby. They deserve every single one. After our experience; we will only stay at the Doubletree Madison. Best hotel in the United States; hands down.
My family and I stayed for 2 nights and it was so quiet. My 18 month old slept great even with the soccer teams staying. The breakfast was awesome, there ws something for everyone, even my picky eater. Front desk staff was friendly and helpful. I will definatly recommend this hotel to everyone I know traveling to Madison. Thanks so much!
It's suprisingly clean and comfortable. The prices are extremely reasonable. There is a Refrigerator, Microwave, Free Wifi, and Cable in EVERY ROOM...outstanding. The only dowside is, its considered a "Love Spot" so you will most likely hear screams and bangs on the wall...But just turn up the T.V (to block the noise) AND ENJOY!!!