Great service and nice clean car. I made my reservation well in advance of my trip and received a nice reminder, with a repeat of all of the details, shortly before I left home. There was no waiting at the airport and the car was ready for me. The car was perfect for my needs, except for not having GPS, but a GPS unit was available at an extra charge--well worth it for me. Returning the vehicle was as easy as pick-up. This is the third time I have used Enterprise, and each time it was a positive experience.
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I was in need of a vehicle as my own vehicle had major issues, but they were out of vehicles. However, a few hours later I received a call they had gotten more vehicles in. They picked me up at the repair shop, provided me with a 2015 vehicle in great shape, and did the job for me. They even provided a ride back to the repair shop when I returned. I have never had a problem with Enterprise any where in the USand I have rented from them in a dozen different cities.
Long wait in line when I'm exhausted was disappointed. Also, the instructions on how to return the car (and be charged appropriately) when there is no one at the counter was confusing. No receipt, no one there when I returned the car early. I have no idea if I was charged the right amount or not and that leaves me feeling a bit uncomfortab.e