I am picky and Charlene listens. Be sure to consult with Charlene before you decide on a cut. I went there, got trimmed and blow dry by Mary and was very pleased. I continued with Mary and was O.K. until on a whim decided on a radical cut. I spoke with Charlene and she said it would be cute but did I want to go that radical that fast. I had second thoughts but Mary talked me into it and was excited to do the cut. My hair was too straight to work the flippy look day in and day out. Although short, was a lot more work than my long layered cut. A layered bob would have been better and I could flip it once in awhile without the daily four products and work. The stylists are all good but consult with Charlene - she has the experience and is so cool! Charlene should consult with every customer before any major change.