Rejuvenation Spa

Nice people, beautiful salon, one of the worst haircuts I've ever received. I walked into the salon with long hair and requested a long shag/bob around the collar bone and ended up with chin-length hair. I came prepared, showed the stylist 3-4 pictures of the style I wanted (and requested a Level 4 or above stylist so that I could trust I was in good hands). Although the pictures showed different lengths of the cut, we both agreed that we'd try the longer version of the style. Long story short, I expected to lose about 3-4 inches of hair and lost almost 8 inches. I haven't had hair this short for a long time and wasn't expecting a haircut not only this short, but this bad (uneven, unbalanced, so that my hair is poofy at the bottom and flat on the top). As a petite woman, the haircut makes me look like I'm 12 years old.



When I came home from the salon, my husband could see I was upset. I showed him the pictures of the styles I had showed the stylist and he said, "Yeah, your hair is way shorter. Not even close to these pictures." He encouraged me to call the salon, saying that I shouldn't have to pay 60 dollars for a bad haircut. I called the manager and even though she listened, said that there was nothing that they could do since my hair was already too short, and offered a 20% discount on my next appointment or a free mani or pedi. Now I have to either invest at least another 30 plus dollars getting my hair fixed somewhere else or wait another year for my hair to grow out to the length I wanted it to be or two years to recover my original length.

I was completely dedicated to this spa for several years when I first moved to Madison because it was convenient. But my service experiences were mixed. Almost all of their stylists seem to be straight out of school and I am not willing to pay this much for a mediocre haircut.



My wife stuck with them a bit longer for the spa services, but after Nikki and Jennifer left she never felt she got as good of massages again.