Because we knew several members of the bartending and wait staff, we came to the bar about once a week for either food, drinks, or both, and decided to join the "Single Barrel Club," which entailed purchasing an in-house bottle of Jack Daniels single barrel for about $175, clearly a significant markup of the retail price around $46. What a mistake. This being a pretty significant purchase to make for just a bottle of liquor, we made sure to have the bartender go over the details of the "perks" of joining the bottle club; both the bartender making the sale and one of our close friends on the wait staff repeated the same deals: along with and the bottle, a signature shirt and a few incidentals, the buyer would get 20% of all food, no cover for events, and would be able to skip to the front of the line. These were the points that were repeated to us by MULTIPLE employees, leading us to believe it was worth it to make the purchase.
The first couple times we enjoyed the benefits of the bottle without incident. After giving the bouncer the bottle number, we were allowed to skip the line. A week later was a much different story; we went to the bar several hours after the televised Badger game to find a moderate line, and upon giving the bouncer the bottle number were told politely that we wouldn't be able to skip the line, "Not tonight." While the bouncer was very polite and apologetic, Brano Kruger the manager who then came out was INCREDIBLY rude, and told us, "I can guarantee that none of my staff would have told you that you can skip the line, that isn't part of the deal." While we understood the problem that could arise if a misinformed member of staff had incorrectly told us the deal, at least 3 members of our group had heard the details and knew what was promised--a quick text to a friend on the wait staff garnered the response, "what? that's BS, you can definitely skip the line, they even tell us to use that as a selling point." We further knew this was the case because we had been allowed to do on several previous nights. Most upsetting was how incredibly rude Mr. Kruger was to customers who had already spent hundreds of dollars in the establishment that he managed: we ended up walking away with his card and I'm sure his assumption that he wouldn't hear from us again.
So, the same week we go in for the Wednesday burger special night, only to have a host of problems confront our 6 person group. The wait staff was perfectly nice, the food was good, the problem came with the bills. Both orders of wings for the table (ordered during happy hour) were charged at full price and not given the happy hour discount, then when we attempted to get the Single Barrel Discount for the food (for only 2 people), we were told that the discount didn't apply on any days with specials. The waitress did her best to resolve the problem but again we had the misfortune of speaking with Mr. Kruger with whom we discussed both instances of the benefits of the "Single Barrel Club," being misrepresented. Again, his incredible rudeness to frequent to customers was the most irritating part of the experience, and no effort was made to comp any food, drinks, or otherwise solve the problem. Clearly the management of this bar is under the impression that customer service is not important.