Terrible. They said two weeks ago my apartment didn't have bedbugs. Then they said three days ago they were going to come treat anyway as a preventive measure, that it would be an afternoon job, and that they had to treat for an hour but would be done by the time I got home. When I got home at 4:00, they said they didn't start until 1:30 and wouldn't be done until 7:00. Now at 6:00 they're saying they should be done by about 7:30. And of course it's going to take awhile to cool down from 140 degrees. 7:30 is not afternoon. And I didn't even have bedbugs according to them in the first place.