Went to Mermaid today for first time on recommendation of colleague. The outside of the car looked fine, although the back of the car was still dripping, the mirrors weren't dried (and are now spotty) and there were water marks on a back window. I can polish that when home. The interior was another story: seats weren't vacuumed, cup holders not cleaned, that area that you step over to get into the car clearly not touched, the clear panel with a million fingerprints not touched. Trunk not vacuumed. This for a $16.25 package! Upon reading the reviews below, I called the manager and am bringing in the car tomorrow to have the interior cleaned. I'll be returning to Octopus from now on.