In a time when I thought customer service was dead; I found the Doubletree Madison Hotel. Every single person we encountered went out of their way to be helpful and friendly. Everyone seemed happy to be there, and more than willing to help us in any way possible. We had a rough flight and my family was cold and tired when we arrived. But we were so warmly welcomed when we checked in with warm cookies; that it made us forget our travelling ordeal. The next morning, we were welcomed by every staff person we encountered with a warm smile and an enthusiastic "Good Morning!" Every single one! We never felt more at home in a hotel. It made us not want to leave. Thank you to Doubletree Madison. It's no wonder they have a case of awards in their lobby. They deserve every single one. After our experience; we will only stay at the Doubletree Madison. Best hotel in the United States; hands down.
An okay stay for the price. Easy on/off the Interstate. Room was clean, beds were comfortable. The morning breakfast buffet wasn't the best, but I'm picky. The staff at the front desk very VERY friendly, professional and helpful. I would definitely stay here again.
Our room was ready early with the extras we had asked for...a rollaway and extra towels. We were welcomed and made to feel right at home. The restaurant was very nice and had exceptional service as well.