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05/19/2016
Love cakes from Sweet n Sassy. Their icing is the best. Decorating is always good. Wish they were still on White Bridge Rd.
09/11/2015
I did a order an week ago set for my 4 year old birthday on Saturday this Saturday. I sent them the image of the cake and it had frozen Elsa, olaf, and Anna. I was told the price was going to be $42 and some change(a week ago) The manager called name TIFFANY to tell me she is going to charge me an extra $32 because I have more then one image. That isn't what the agreement was it was suppose to be $42 she said sorry. well that's nice BUT customer service wise it's not my error it's yours. I've done customer service most my life and there are time when it is necessary when mistakes are made like this you SHOULD honor your mistake and make the customer happy. Now my 4 year Olds party is ruin cause of NO cake. NEVER will I order again!!!! Let me add I ask to speaker to the someone above her and she said I wouldn't get a call back....
02/23/2012
Don't go to Sweet and Sassy. I received bad customer service and rude women. Cakes are nothing special. I was not greeted when I entered the bakery and I was the only one there at the time. The people acted like it was an inconvenience because I wanted a different kind of cake than what was in their display case. They will not get any more of my business or any of my friends and family. They need customer service training and manners. I left and went straight to Gigi's cupcakes which was a wonderful experience and tastes better!!!
08/22/2011
SWEET AND SASSY IS THE GREATEST, EVERY TIME i GO IN WHEN THEY ASK DO YOU NEED ANYTHING ELSE i ALWAYS SAY I WOULD LOVE TO HAVE ONE OF EVERYTHING, THEY HAVE ALWAYS DONE A GREAT JOB. LOVE THEIR NEW DIGS.
07/18/2008
I have been using Sweet N Sassy Bakery since I was in high school (10 years!). Their quality has always been superb and professionalism is excellent! Love love love the red velvet cake squares!!!! You will always be a "staple" in my little black who-to-go-to book!
Details
Phone: (615) 865-1450
Address: 604 Gallatin Pike N, Madison, TN 37115
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