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Bob Frensley Chrysler Jeep Dodge

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Business Details

91

years

in Business

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BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
Located in Madison, Tenn., Regent Dodge is an automobile dealership that offers a range of new and pre-owned cars, trucks, sport utility vehicles and vans. The dealership offers various Dodge models, such as the Caravan, Charger, Dakota, Viper, Magnum, Neon and Durango. Regent Dodge also offers pre-owned vehicles from other makes, such as Alfa Romeo, Aston Martin, Audi, Bentley, BMW, Buick, Cadillac, Daewoo, Daihatsu, Eagle, Ferrari, Fiat, Geo, Jaguar, Lamborghini, Maserati, Merkur, Peugeot, Renault, Rolls Royce, Saab, Volvo and Yugo. The dealership additionally offers a variety of instant credit approval and other financial services. Regent Dodge provides a range of special discounts and offers.
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Brands:
Jeep
Payment method:
discover, master card, visa, cash, check, debit
Categories:
New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Accessories

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Reviews

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09/27/2015

Overall

They have the worse service department. They will keep your car for long periods of time and will lie to you about it. Do not take your car here.

06/14/2015

Overall

Don't do it!!! This place has changed already. $500 to change out a starter on a Jeep Wrangler 2009??? Come of it! We don't even know if the old was defective...it's wrong! Wrong! Wrong Wrong!

12/20/2011

Provided by Citysearch - 
Overall
Great Service and Friendly

Have used the service department for about two years with excellent results. Prices are at market, but oil changes are less than WalMart. I recently bought a new Liberty and was able to get a lower interest rate than other dealers had offered. I plan to return for all of my service. Their internet sales is the way to go. You can submit your information, get your approval set up, then look at the inventory. Once they see your trade the deal goes quickly.At other dealers, I have spent a half a day or longer trying to buy a car while the sales people talked non-stop on their cell phone. Here everyone was attentive and made me feel welcomed. I like the family owned business because everyone has a vested interest in your satisfaction. JS- Hendersonville.

07/15/2011

Provided by Citysearch - 
Overall
No Customer Service At All

I now understand all the negative reviews. There is no customer service here whatsoever. Family members are the employees and are not held accountable.

Take it from a very laid back individual, it is worth the drive to another dealer in the area to be treated like a customer.

04/30/2011

Provided by Citysearch - 
Overall
Will not use this Service Department EVER again

Took my minivan in to have an already diagnosed Front Motor mount corrected. They were going to charge me 89 to have this diagnosed. When they called back they said that some of the mounts were ""soft"" but didn't need to be replaced. When we insisted that they look again. All of a sudden they found the problem. Had them fix it since this is a part I can only get at the dealer. When we came to pick up the car which was corrected in a timely manner. They gave me a note saying that they ran a 16 point diagnostic on the brake lights, turn signals, wipers ect.... Which I told them was a crock to their faces as I know I took the van in with a dead brakelight (I had the already bought replacement bulb with me), They said that they would correct this and I told them that I wouldn't be bringing my van back. Pro's:attempted to make me happy and correct their mistake. Friendly.
Con's: didn't do what they said that they did and couldn't diagnose an issue that was already diagnosed.

10/15/2010

Provided by Citysearch - 
Overall
will be back

The guys in the service were very helpful to me. They did not make fun of me or treat me like I was a ""dumb woman"" as I explained the noise my car was making. I left my car there and they called me to let me know what was wrong and how much it would be to fix. My car was ready when they promised but I was late. The service dept. had already closed, but the General Manager of the dealership unlocked the Service dept, found my keys and receipt. I will only take my car there from now on, and I sure appreciate everyone who I came in contact with. thank you very much guys!

10/14/2010

Provided by Citysearch - 
Overall
Very Cool Service and Dealership

Bob Frensely Chrysler Jeep Dodge is in a great location in the north Rivergate area - they have a beautiful, newly renovated dealership that they keep very well lit at night. I drive by the dealership daily and when my air went out during the hot summer, I chose to let them perform the service work. Although they have a great waiting room area, I was dropped off at the neighboring RiverGate Mall while my car was worked on. The repairs were explained to me and all of the employees I interacted with were very polite and friendly. I'm not in the market for a new vehicle at this time, but I would highly recommend taking a look at both their new or pre-owned vehicles - they have a wide variety on their lot. I'll continue to service my vehicle there and when the time comes to replace my vehicle, it will be a Bob Frensley.

09/12/2010

Provided by Citysearch - 
Overall
Bob Frensley Dodge are thieves

Bob Frensley Dodge are Thieves and Liars!! I bought a new 2010 Challenger SRT8 from them. It had no catalytic converters on it, which is illegal, so I told them they had to put the converters on it. They agreed stating it would be ready in a few days. I was shocked to find that though they had put the converters on; they had also stolen the $1700 cat-back exhaust off the car. Don't ever buy a car from these thieves. Save yourself the anguish.

03/18/2010

Provided by Citysearch - 
Overall
Try somewhere else, anywhere else first

After trying to schedule an appt online that I never received a response too, I took my car in Wed morning @8am due to an ABS light being on, traction control light on, cigarette power not working, truck release not working & door lock button not working. Was told someone would call me that afternoon. (yeah right) I called at 5pm since I hadn't heard from them, (Surprise) no information but was told they would call in the AM. Thursday around 1pm I called again since I never heard from them. Basically they can't fix the items mentioned above, don't know the cause but can have the technician call me & he can explain. Great service and knowledgeable mechanics, yep. What a place! I knew NOT to buy a Dodge due to their reliability but my wife liked it better than the other car I was looking at. :(

Terrible quality built in to the car but I think the service department has to be just the icing on the cake. No wonder their market share continues to decline. IF you have to buy a Dodge at least find another dealership you can use for purchasing and servicing.

01/27/2009

Provided by Citysearch - 
Overall
WORST SERVICE I'VE EVER RECEIVED!

My husband and I were stranded in TN on our way home to IN because of a water pump. They got the vehicle Monday morning and stated to us at 11am that it would be finished in 1hour. We got there at 1pm. Not finished yet and everyone was at lunch, so we waited around until 4pm and were told it would not be done that day, because they found ""something else"" wrong with it. We had to stay in a hotel the night before since the pump blew around 8pm on Sunday night. So again had to spend the night in the hotel. My husband goes there on Tues. around 12pm. They said it would be done that day, he waited around all day mind you until 7pm when they close and what's this vehicle will not be done today again. Another hotel night stay. At no time have they offered to pay for the hotel for our inconvience of continuously telling us it would be done and not providing the vehicle. My husband asked several times if we could ""rent or borrow"" a vehicle from them for the inconvience and was told no. Nor did we rent our own car because we kept being told, it will be done today. I am VERY dissatisfied with this dealership and I would not recommend it to ANYONE! Needless to say my husband is still in TN waiting for the vehicle to be completed.

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Bob Frensley Chrysler Jeep Dodge

2210 Gallatin Pike NMadisonTN 37115

(615) 859-0000

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