Kirley Septic & Sewer
Regular HoursSat - SunClosed
- General Info:
- Kirley Septic & Sewer offers 24 hour phone service. Proudly serving the areas of Madison, Oneida, Syracuse, Norwich, and surrounding areas, also included are Chenango, Onondaga, and Oswego Counties. For fast service, our experts are radio dispatched with details of services needed. We offer Senior Citizen discounts and always provide free estimates. Whether you need your septic system pumped or a new one installed, we can handle any job, large or small. We are a family owned and operated business. Ray Kirley has over 20 years of experience in the field.
- Extra Phones:
Phone: (315) 471-4742
TollFree: (800) 540-7335
- Commercial, Residential, Zoeller, commercial
- Payment method:
- all major credit cards
- Septic Tanks & Systems, Plumbing-Drain & Sewer Cleaning, Septic Tank & System Cleaning, Sewer Cleaners & Repairers, Plumbers, Sewer Contractors, Utility Contractors, Septic Tanks & Systems-Wholesale & Manufacturers, Sump Pumps, Plumbing, Drains & Sewer Consultants
- Other Information:
Specialties: Grease Traps, Dry Wells
The lid on our septic collapsed and we needed a new one right away. Kirley's came out and gave an estimate. We agreed and they came out and dug around the tank, replaced the lid, and covered and graded the area. Right after they started a heavy shower started, but they worked through the rain and finished quickly. The bill was the exact same as the estimate. We were VERY satisfied with the work.
After my drain was clogged for my tub for the weekend and unable to reach a plumber, this company did call me 1st thing Monday morning. I explained the drain was clogged & I wanted the old galvanized pipe replaced. (I want the pipe replaced as all the corrosion is going to lead to the pipe clogging again, so I figure fix the the problem correctly the 1st time) The owner of the company said not a problem to take care of it and would come out that afternoon. I made arrangements for my neighbor to let him in as I had to be at work. Well when my neighbor asked the "plumber" (who is the owner of this company) about the pipes (I had told her what I wanted done) he told they were not a problem, he doesn't need to do that. He went upstairs and unclogged the drain with a snake. Yes there was dog hair in the pipe, as I do bath my dogs in the tubs. The corrosion of galvanized pipes allow for hair to easily get trapped and clog drains.
When I got home after working 10+ hrs, I was very unhappy to see I still had the old galvanized pipes I wanted replaced. I had been called by 3 other plumbers who would have changed them for me as I had worked with them before, but since this company called me 1st I gave them the benefit of the doubt that they would do as I requested. Big Mistake. This company never called me to let me know of the work they were going to do or even the work they did perform at all. When I called & asked why he did not replace the pipes (this is at 7:30pm after I finally came home from work) his response was he doesn't do plumbing, only drains. Well first of all he never stated that when I spoke to him. He told me not a problem to take care of it. The "it" is the job I requested of replacing the galvanized pipes so the drain doesn't clog again. Secondly, his website says he does plumbing, that is false advertizing. Also he charged me $135 to unclog a drain with a snake during normal business hrs. This was not on a weekend or after hours. I could have had my pipes replaced for less than that, which is what I wanted. This owner was condescending saying that the work I wanted done was a lot more work than I think it is.. However, the work was exactly as I thought it was since I had family who came up to replace the pipes for me a week or so later. That's right, he did inform after not doing to work I wanted & I had to call him to find out if he even did anything at all that he doesn't do plumbing, only drains. After being exhausted after work I was not in the mind frame to argue. I want to inform people so no one else gets mislead by this company. There prices are way too high, I have had plenty of other plumbing work done for a much more reasonable price. Also the other companies do the work I request, if there are anything different they discuss it with me. I have reported this company to the BBB as I find it is bad business for him not to inform me at anytime that he does not have the ability to do the specific work I requested. If all I wanted was the drain to be snaked, I would have gone to Lowe's & bought a snake & done it myself.