I don't understand the poor customer service reviews. I went in to buy my first handgun, and the "old guy" helped me. He answered every question that I had thoroughly, was really friendly, and helped me find a gun I am comfortable with. While he was doing my paperwork, the woman there answered more of my questions and was well educated on guns. She was very nice and helpful. I looked up the price I paid for my gun online, some were $50 less, most were $50 to $100 more, so I got a fair deal. I asked what other things I needed to buy with my gun, and was told nothing...I had what I needed in the kit for now. Didn't try to sell me stuff I didn't know if I needed or not. Maybe it's the ego you walk in the door with that causes the friction...I honestly got great service.