I was present for the previously mentioned incident. The staff WERE in fact busy--filing vet records, answering phones, and MY questions. Running a no-kill shelter is a LOT of work. Not only are the staff responsible for the care of the animals, they must also deal with people looking to adopt pets AND people who want to surrender pets, many of whom acquired these animals with a strong dose of ignorance. That said, my experience here in adopting my wonderful dog was and continues to be exceptional. All staff I have encountered are both personable and highly knowledgeable. I find that in interpersonal matters, business or otherwise, others will often reflect the attitude that YOU choose to present.
Very thorough for the adoption process but they are wanting to ensure a good home.very pleasant and helpful and I could not of had a better experience. This group is doing what they can to help save animals at the fault of irresponsible owners, and people forget the animals end up paying the price. Support this shelter and help if you can and stop the negative reviews. Keep up the good work.