I have been doing business with Mitchell ever since he started in business from farm tractor, farm trucks, 4x4 and yes he may have misdiagnosed a things once in 30 years but if he did that needed fixing before he could correct the real problem. He has sent his employee to my mothers numerous times and to Walmart to unlock my moms car when she locked he keys in it not once and even to to her house to or replace or charge her dead battery where she has left her dome light on. I can guarantee one thing when u carry your car to Mitchell's u don't have to worry about being charged for something that u did not need or doing something that will cause u trouble down the road to return but he will not leave u walking. I'm sure he has not made everyone happy that has left his shop but if they were not happy they could not be made Happy or there was another issue.
Serving the Macon Area.
From Business: As one of the largest BMW parts recyclers in the US, we specialize in rebuilt, new, and used BMW parts for all BMW car models. Our recycled BMW parts inventory incl…
The customer service here is wonderful. And the reason being is I never once felt like I was swimming with sharks or felt pressured. When I feel pressured about something like buying a car, I RUN the other way. I didn't go through the whole process of buying a car, but we did get into talking about the finance part. If I hadn't of gone to this dealership first I possibly would not have realized how poor the customer service was at the one I went to the next day. These people treat you like you matter and don't act like you are an inconvenience or are dumb. From what I can tell I would definitely recommend this dealership to someone looking for a car.
I have taken my 2002 Toyotal Corolla there several times over the years, including a major fluid and fuel jet overhaul when the vehicle reached 100k. The prices have always been more reasonable than what a dealership charges. And, the vehicle works fine after Mitchell fixes it. I am thankful to God and Mitchell. [PS, most vehicle problems I have fixed myself, such as brakes, oil changes, replacing door handles, side view mirror, etc., so I am not a novice].