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Enterprise Rent-A-Car

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Business Details

59

years

in Business

Hours:

Regular Hours

24 Hours Service

Extra Phones:

Phone: (586) 226-8991

Phone: (586) 265-5454

TollFree: (800) 257-1136

TollFree: (888) 211-8267

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Brands:
dodge, international, jeep
Payment method:
amex, discover, master card, visa
Neighborhood:
Macomb
Categories:
Truck Rental, Car Rental, Automobile Leasing

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Reviews

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08/01/2016

Overall
Selection
Service

Costumer service was great and friendly but not the car i was told and the cars steering wheel was shaking all the time. It looked that it needed tire balance amd it was bad because it was a 611 mile trip and it got very anoying aftee the first 100 miles. Next time i will make sure i dont get a car that wasnt mentioned it would ne the car.

07/23/2016

Overall
Selection
Service

Very upsetting experience. Car was returned and inspected, deposit was refunded, one week later a surprise charge to my credit card. Called for 4 days straight was promised that it was going to be refunded that day. Waited 5 days for refund, called and spoke with "Sara" who stated she was a manager at Hall Rd location, she was extremely rude and very disrespectful, she talked over me and when I asked why my card was charged and I was not even contacted first, she continued to talk over me and would not answer my question. What a nightmare! On the 6th day card was still not refunded, I had to cancel card and dispute charge.

06/10/2016

Overall
Selection
Service

When I went to pick up my subcompact car on 6-6, they had none available. They gave me a midsize instead for the same price. When I returned the car on 6-8, they had my rental agreement under a different name. I had to wait about a half hour before they corrected it and closed me out. I probably will not rent a car from that location again.

05/11/2016

Overall
Selection
Service

Excellent customer service all around, will only rent from Enterprise in Clinton Township, always on time, and out on my way quickly

09/26/2015

Overall

Great service for rental - had to get upgraded by Enterprise due to vehicle availability. I had owned a Toyota Rav 4 prior. This newer model was nice to drive. I would have to say this Enterprise office has always taken care of us.

My only disappointment is there is no way to pay for an automatic toll incurred on a trip. You pay the toll after the fact but have to pay a surcharge because the toll originally goes to Enterprise. I appreciate Enterprise being proactive and paying the toll but wish there was some way in the future to have an option up front. Unfortunately, I see how this could become lucrative for car rental companies.

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Enterprise Rent-A-Car

20217 Hall RdMacombMI 48044

(586) 783-6220

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Enterprise Rent-A-Car

20217 Hall RdMacombMI 48044

(586) 783-6220

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