3 tune-ups under manintance agreements were scheduled. Dish washer; washer & dryer. 4 house before scheduled time, robo call with ID of 'Toll Free Call' came in which was not answered. Later checking of number indicated it was Sears. Upon contacting the number, I was told that my by failing to answer the earlier phone call, my dish-washer tune-up had been rescheduled. Washer/dryer tune up proceeded as planned. Technicians were great tune-up did not discovef problems. Technician also looked over dishwasher, utilizing an on-computer explode-diagram they id'd and ordered the problem part which will be installed when Dish Washer technician visits. Also technicians phoned 30 minutes in advance to alert us that they were enroute.
They technicians that came to my house were great! Super friendly and knowledgeable. The only thing that got me was price, $450 to replace the heating element and Thermastat with that. The guys did try to tell me I can just buy a brand new one for cheaper but I am a very busy mom of 2 and they were there. So.long story short, great, quick service, just a little pricey
After having at least 3 servicemen to my home for the same repair on my dishwasher over the past several years, finallllllllllly what appeared to be a simple fix to the panel that had fallen apart & looked like sh.. all this time was fixed. I've had a continuous maintenance agreement in place for 46 (yes, fourty six) years so expected better service. hmmm