Up until today kreative was my favorite salon in Lynn. I made an appointment for micro braids yesterday. At first they said the appointment will be @ 9 but due to me taking the bus I said let's do 10 to be in the safe side. I was quoted it will be $169.I asked if they had human hair since human hair will last longer & looks real. I was told they didn't & to bring my own. I arrived to my appointment @ 9:30. I was told Summer was running late and would be there soon.. she called the shop saying she was running late & would be v there @ 1030 knowing her 10 o'clock appointment had been there since 930. We didn't start my head until 12. After 5 braids a client came for a braid touch up. She stops working on my head to do their head knowing my appointment was already 2 HOURS late. The whole time she's on her phone. When I finally finish I asked to be discounted for the hour I waited for and her & I was told no since she was only 1 hour late & human hair is harder to braid than synthetic hair I would be charged an extra $20. After stating hour frustrated I was with & seeing it was obvious she didn't care since my hair was done I paid the $180. I didn't bother giving her a tip since she was unprofessional, rude, & I was over charged, she can kiss my business good bye.