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Waist Not Want Not

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Business Details

18

years

in Business

Hours:

Regular Hours

Mon - Wed, 10am - 5pm; Thu, 10am - 7pm; Fri, 10am - 5pm: Sat, 10am - 5pm; Sun, noon - 4pm (closed on summer Sundays

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Neighborhood:
Lutherville - Timonium
Categories:
Second Hand Dealers, Consignment Service, Resale Shops
Other Information:

Parking: Lot

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Reviews

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Overall

Great store, very friendly sales people, nice atmosphere, and trendy merchandise at great prices. I consign here as well as buy here. Best consignment store I've ever dealt with.

08/10/2011

Overall
- Customer service via phone w...

AVOID!



- Arrived and was yelled at for using wrong door (yet door is not clearly labeled as to which door to use for shopping vs dropping off).

- Was told I could drop off my items, yet wasn't told on the phone or in person that I'd be forfeiting my items should they not sell. Only discovered this fact once I read literature after leaving. Full disclosure should have been maintained and I should have been made aware by the sales associate.

- My items sold yet I was never contacted about having a credit. Had I not followed up, I would have never known I was due money.

- Customer service via phone was rude.

- Parking was a challenge, to say the least.

- There's no handicap-friendly way to enter establishment.

- Worst consignment experience I've ever had. Won't be returning.



UPDATE:

- Money due to me for items was never received, despite my many attempts to collect over the last 4 months.

- I'd give 0 stars, if it were an option.

08/10/2011

Provided by Citysearch - 
Overall
Worst Consignment Experience

- Customer service via phone was rude.
- Parking was a challenge, to say the least.
- There's no handicap-friendly way to enter establishment.
- Arrived and was yelled at for using wrong door (yet door is not clearly labeled as to which door to use for shopping vs dropping off).
- Was told I could drop off my items, yet wasn't told on the phone or in person that I'd be forfeiting my items should they not sell. Only discovered this fact once I read literature after leaving. Full disclosure should have been maintained and I should have been made aware by the sales associate.
- My items sold yet I was never contacted about having a credit. Had I not followed up, I would have never known I was due money.
- Worst consignment experience I've ever had. Won't be returning.

UPDATE:
- Never received money due for items sold, despite my many attempts to collect over the last 4 months.
- I'd give 0 stars, if it were an option.

Overall
Definitly check it out!

This place has a great variety of brand names. Including some of my favorite like Ann Taylor, BCBG, theroy, j.crew, Banana Republic, White House Black Market. The clothes are in really good condition. Many of them look pressed! The fist floor looks very Boutique-ish. With nice interior design, pleasant smell and good display of all items. Very clean changing room. And the racks are not over crowded.

The second floor and even the basement were clean. I got several great deals including flat leather Cole Haan sandles for 21 (I almost never by consignment shoes) and unworn j. crew capris for 24. And my favorite a Chicos poolside pullover for 9.

The staff = helpful but nothing warm about them.

11/10/2009

Provided by Citysearch - 
Overall
Strong community support

Great service, great staff and enjoy stopping by....

10/07/2008

Provided by Citysearch - 
Overall
Poor Treatment of Consignors / Good Selection of Consignment Clothing & Shoes

I have been a consignor at Waist Not, Want Not for many years, and the clothing that I bring in is in tip-top shape, if it is not new already. I cannot remember even one article of clothing, or a single pair of shoes, that I have taken to the ""Drop and Dash"" (the consignor's entrance at the back of the little white house that is home to the shop). That being said, I also cannot remember a time when I have visited the ""Drop & Dash"" to deliver some consignment items that I have not left with a bad taste in my mouth for the way in which I was treated by the owner, who usually can be found in the back office, which is where the ""Drop & Dash"" designated area is as well. She is downright RUDE and INCONSIDERATE to her own CONSIGNORS! Whether it's ""reminding"" me, more than 10 times during the course of any one (5 minute - tops!) visit to the ""Drop & Dash"", that most things of mine ""are never going to make it to the floor, 1/3 at most ever do!) or that whatever style of pants, shirt, scarf, shoes, etc- you name it! - is not really ""in-style anymore and isn't even worth leaving at the shop because they will just be getting rid of it,"" I always leave there feeling as though I am stupid for giving this woman, essentially, free money, only to be treated like dirt and made to feel as though I am out-of-style, with a sub-par wardrobe. You would think that someone who is earning her income through consignment clothing sales would be a bit more courteous to those who are generous enough to provide her with the merchandise through which all of her money is made, right? (That's not even to mention the fact that some of her consignors have been taking things to the shop for YEARS, such as myself, and are still treated like children who are often scolded for wearing an outfit that doesn't quite match. I would not continue to bring my things to her shop if I didn't enjoy shopping there every once in awhile, although she wouldn't DARE to say hello or acknowledge me as a customer.

11/22/2006

Provided by Citysearch - 
Overall
Poor customer service

I'm sorry but I did not feel welcome at Waist Not Want Not. I had several items to be sold and only the jewerly sold. The other items were placed in the basement far in the corner. I visited the place on three different occasions and on all three visits, I was not greeted like they wanted my business. I also feel that for second hand clothes, especially the quality on most of the items were over priced, you can get a better deal at a great sale through a department store. There is nothing exciting or spectacular in this store.

11/11/2005

Provided by Citysearch - 
Overall
User review by eboyd41

Waist Not Want Not is a fantastic cozy shop in Timonium offering a wide variety of fashion designers at pretty awesome prices. Three levels of fashion and accessories to choose from! I visit every week for new markdowns. Friendly owner and staff. Please visit!

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Waist Not Want Not

2350 York RdLutherville TimoniumMD 21093

(410) 561-4567

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Waist Not Want Not

2350 York RdLutherville TimoniumMD 21093

(410) 561-4567

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