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Verizon

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Business Details

8

years

in Business

Hours:

Regular Hours

General Info:
Who We Are Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place. Our Wireless Standard As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services. Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.
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Services/Products:
  • Phone Equipment
Brands:
ipad, iphone, sony
Payment method:
master card, visa, discover, all major credit cards, amex
Neighborhood:
Lutherville - Timonium
Categories:
Cellular Telephone Service, Cellular Telephone Equipment & Supplies, Wireless Communication
Other Information:

Parking: Lot, Private

Bike Parking: No

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Reviews

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amithere

Posted: 5/21/2012

Provided by Citysearch - 
Overall
Not ethical

My husband and I happened to be in the area and went in this Verizon location to see if they could help with a few items on our cell phones. They took care of that and then we asked about tablets. (We live 50 miles away from here)

We were shown a Motorola Xoom refirbished tablet. I asked how old the technology was and was (lied to) told it was about 6 months old. I know that technology changes quickly and didn't want to be stuck with a 2 year agreement for old technology. We bought the tablet.

After we were home, we went online to get a cover and accessories. That's when we found out the technology was over a year old!!! Then the tablet stopped working.

What a complete hassle to return the thing. Husband drove the 50 miles to return it. We were charged $75 restocking fee and $350 early termination fee. That was after being told the retocking fee was $100, but they would 'cut us a break' and only charge $75. With subsequent calls to this store, EVERY person I talked with (total of 3 from that store) said the restocking fee was $70. I corrected them - oh, yeah - they forgot - it is $75..... yeah, right.....

Was told they couldn't waive either the restocking fee or early term fee. We contacted Verizon directly and early term fee refunded. I now want to get the $75 refunded and called the store to get a name to give Verizon.... No name given to me. Waited on hold 5 minutes and gentleman wouldn't give his name. I gave up.

Bottom Line: The employees working on April 14, 2012 were not honest. Typical sales sharks. The manager - won't give his name.....

Helpful?Flag
mozzy

Posted: 3/13/2010

Provided by Citysearch - 
Overall
CHANGE IN MANAGEMENT

HELLO,

I ACTUALLY FOUND OUT I DIDN'T HAVE TO GO TO THIS LOCATION ...WHILE I WAS ABOUT A FEW FEET FROM WALKING IN....WELL THIS IS WHAT HAPPENED ....
CONSIDERING MY WARNING I HAD M GUARDS UP WHILE WALKING IN .... WAS GREETED WITH PROFESSIONAL SERVICE AND A WARM WELCOME ..HMM ...I WAS SURPRISED ....THEN I WAS TAKEN CARE OF IN A TIMELY FASHION BY ""BEN "" AGENT...

MY EXPERIENCE WAS VERY DIFFERENT ...SO ALL I CAN SAY IS ...LUCK UP AND ....MAKE SURE YOU READ A BOOK BEFORE JUDGING IT ...LIKE I DID ...

I HAD TO MAKE THIS KNOWN.....SORRY THE THE PREVIOUS POST HAD A BAD EXP ...TIMING MAYBE ??..

Helpful?Flag
Poppers

Posted: 12/30/2009

Provided by Citysearch - 
Overall
Awful customer service

Horrible customer service! Wait, wait and wait and rude to boot.

Helpful?Flag
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Verizon

1964 York RdLutherville TimoniumMD 21093

(410) 561-9950

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Verizon

1964 York RdLutherville TimoniumMD 21093

(410) 561-9950

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