Videos & Photos
Business Details
Rule the Air.
Amenities
Tablet Destination, Fios This Location Supports New Fios Registrations Only. Any Returns Or Exchanges Of Fios Equipment Must Be Directed To 1-800-Verizon (1-800-837-4966).
Brands
Apple, Blackberry, HP, HTC, Hewlett Packard, Lg, Microsoft, Motorola, Pantech, Samsung, Sony Ericsson, Windows
Extra Phones
- Fax: (410) 252-9341
- Phone: (410) 561-9951
Reviews & Recommendations
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Not ethical
Provided by Citysearch
My husband and I happened to be in the area and went in this Verizon location to see if they could help with a few items on our cell phones. They took care of that and then we asked about tablets. (We live 50 miles away from here)\r \r We were shown a Motorola Xoom refirbished tablet. I asked how old the technology was and was (lied to) told it was about 6 months old. I know that technology changes quickly and didn't want to be stuck with a 2 year agreement for old technology. We bought the tablet.\r \r After we were home, we went online to get a cover and accessories. That's when we found out the technology was over a year old!!! Then the tablet stopped working. \r \r What a complete hassle to return the thing. Husband drove the 50 miles to return it. We were charged $75 restocking fee and $350 early termination fee. That was after being told the retocking fee was $100, but they would 'cut us a break' and only charge $75. With subsequent calls to this store, EVERY person I talked with (total of 3 from that store) said the restocking fee was $70. I corrected them - oh, yeah - they forgot - it is $75..... yeah, right.....\r \r Was told they couldn't waive either the restocking fee or early term fee. We contacted Verizon directly and early term fee refunded. I now want to get the $75 refunded and called the store to get a name to give Verizon.... No name given to me. Waited on hold 5 minutes and gentleman wouldn't give his name. I gave up.\r \r Bottom Line: The employees working on April 14, 2012 were not honest. Typical sales sharks. The manager - won't give his name.....
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CHANGE IN MANAGEMENT
Provided by Citysearch
HELLO, \r \r I ACTUALLY FOUND OUT I DIDN'T HAVE TO GO TO THIS LOCATION ...WHILE I WAS ABOUT A FEW FEET FROM WALKING IN....WELL THIS IS WHAT HAPPENED ....\r CONSIDERING MY WARNING I HAD M GUARDS UP WHILE WALKING IN .... WAS GREETED WITH PROFESSIONAL SERVICE AND A WARM WELCOME ..HMM ...I WAS SURPRISED ....THEN I WAS TAKEN CARE OF IN A TIMELY FASHION BY ""BEN "" AGENT...\r \r MY EXPERIENCE WAS VERY DIFFERENT ...SO ALL I CAN SAY IS ...LUCK UP AND ....MAKE SURE YOU READ A BOOK BEFORE JUDGING IT ...LIKE I DID ...\r \r I HAD TO MAKE THIS KNOWN.....SORRY THE THE PREVIOUS POST HAD A BAD EXP ...TIMING MAYBE ??..
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Awful customer service
Provided by Citysearch
Horrible customer service! Wait, wait and wait and rude to boot.
Coupons
YP Mobile Page for Verizon Wireless, Lutherville Timonium, MD
