Sears Parts & Repair Center

replaced transaxle for the fourth time (same brand and type) after running it for an hour to an hour and half started slipping and hard to put in reverse and then hard to get in forward. Same old song, nothing like our old Craftsman mower, which ran great for 13 yrs.

My wife called to schedule a oil change and have the mulching blades replaced on my riding mower. We have the maintenance agreement and the customer service person explained what the charges would be for the parts. It took 4 tries for the work to be done. My wife dealt with three of the service techs and they were all rude and condescending in their discussions with her. I talked to the fourth tech and found him to only be rude. The customer service people were pleasant to talk to but did not follow through with what they said they would do.

I have been a Sears customer for 47 years and the only department that still provides reliable service is the appliance department and the appliance repair people. Sears can be assured I will vote with my wallet by not buying another piece of lawn equipment from them. In my opinion almost all the departments have lost the Sears their philosophy of providing outstanding customer service. Apparently it has has gone the way of the dinosaur and it now extinct.

Ease scheduling. A very good repairman who was on time and efficient. Repairman went out of his way to see that the job was done properly.

Technician came out and service my riding mower. Called before he came out resolved the issue and now it's working perfect!!