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Business Description
The Health and Human Services Commission of the state of Texas oversees the operations of the health and human services system. It also provides administrative oversight of Texas health and human services programs and provides direct administration to some programs. The Health and Human Services Commission employs more than 9,300 personnel. The commission conducts various programs, including Medicaid, Children's Health Insurance Program, Temporary Assistance for Needy Families, Food Stamps and Nutritional Programs, Family Violence Services and Disaster Assistance. It offers a range of services that includes system planning and evaluation, policy development and rule making, early childhood coordination, and fraud and abuse prevention and detection. The Health and Human Services Commission is headquartered in Austin, Texas.
Hours

Regular Hours

AKA

State Dept Of Human Services

Categories
State Government, Social Service Organizations, Government Offices

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Reviews (1)

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07/07/2011

Overall
There are not enough people th...

There are not enough people there to answer the phone at the Lufkin office. The menu is setup so that there is no possible way to speak to someone if you have a question. There is no doubt in my mind that they do not want to answer calls. The system is designed to make people drive to the office if they need help. This causes an already money stressed class of people to use money for gas that they do not have. This seems terribly insensitive to the peoples' needs and defeats the purpose of this agency. I finally found a menu that offered to speak to someone. I have been listening to the recorded promises of someone caring and taking my call for 15 minutes. It claims they are helping other callers. This is not the first time this has happened to me. This is the way the system is setup and it should be illegal. They do not wish to be contacted by telephone. It is that simple and blatantly obvious to anyone who tries to call for help. I am just going to let the recording play for awhile and see if anyone ever actually answers the phone..........

One hour has passed and the recording which promised an answer "in one moment" is still saying that it will be just one more moment. Ok. I give up.

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