Can't deliver on their promises!!
We do not recommend Turnpike Acres!!
With heating fuel approaching $4+ a gallon, my wife and I decided we needed to purchase a pellet stove. We visited about a half dozen dealers in our area, and settled on Turnpike Acres. We had heard some good praise about them and felt very comfortable buying a stove there. This turned out to be a big mistake.
We paid in full for a stove and 3 tons of pellets in Aug 08. We were told the stove would arrive no later than the end of Oct 08, just in time for heating season. Well Oct, Nov, Dec and most of Jan came and went, and no stove. We placed many phone calls, only getting an answering machine and no return calls. Visited the shop at least once every 2 weeks after promise date and got the same story, ""the manufacturer was having problems"" and you should check back in 2 weeks. Finally, we decided to confront the owner and demand either our stove or our money back, low and behold he magically had our stove. The only thing, it was not the trim level we had ordered. At this point, we just wanted a stove so we settled on a lesser model, but insisted he refund the difference in price. We took delivery of the stove and brought home 15 bags of pellets. This was the amount of pellets he allowed us, saying he would have another delivery the next week. Well, we go back the following week to get more pellets and there is a big sign out front saying ""Out of Pellets"". I went inside and got a song and dance about supply and demand, yadda yadda yadda. Long story short we ended up going to another store to get our supply for the week. As we stand now this guy owes us 135 bags.
To sumorize, 3 months late in delivery, terrible customer communication, and even though we were promised a supply of pellets he does not have them.