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Turnpike Acres Pellet Stove Shop

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Business Details

46

years

in Business

Hours:
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Services/Products:
  • Wood Pellet Fuel
  • Wood Burning Stoves
AKA:

Turnpike Acres Stove Shop

Categories:
Stoves-Wood, Coal, Pellet, Etc-Retail, Fireplaces, Heating Stoves, Fireplace Equipment

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07/12/2011

Overall
I have been doing business wit...

I have been doing business with Turnpike Acres since 2007 and have received nothing but excellent service, especially from Ben. I purchase pellets from turnpike and have my stove cleaned once a year. Ben is always polite and on time but in that rare instance when he thinks he'll be late, he calls me to inform me. I made the mistake of going elsewhere for my pellets a few years ago and it's a mistake I'm still paying for. I will always do buisness with Turnpike Acres and I would recommend them to my friends.

11/11/2009

Provided by Citysearch - 
Overall
Purchased a pellet stove didn?t work

Purchased a pellet stove didn?t work from the start; he said he would fix it, but never did. Contacted company of stove they told me the only the dealer could take care of it, he was the only dealer for this stove line. No one else wanted to fix the stove. Come to find out that he worked for Fireside design for those who know how this company is to deal with. This could explain why the costumer service is so poor. Comes to find out that pellet stove are a big gimmick lots of work for heat and expensive, he never told me there would be a daily, weekly, monthly, and yearly cleaning to the stove and that why they try to sell a service contract, they know most people won?t take care of the stove, what a cash cow for them. Beware of buying any type of stove from anyone all promise the world, but in the end it does not come true. Even the best company like Harman went bankrupt and purchased by another company shows you how good these company do business. This guy named George is a big rip-off.

02/01/2009

Provided by Citysearch - 
Overall
Can't deliver on their promises!!

We do not recommend Turnpike Acres!!

With heating fuel approaching $4+ a gallon, my wife and I decided we needed to purchase a pellet stove. We visited about a half dozen dealers in our area, and settled on Turnpike Acres. We had heard some good praise about them and felt very comfortable buying a stove there. This turned out to be a big mistake.

We paid in full for a stove and 3 tons of pellets in Aug 08. We were told the stove would arrive no later than the end of Oct 08, just in time for heating season. Well Oct, Nov, Dec and most of Jan came and went, and no stove. We placed many phone calls, only getting an answering machine and no return calls. Visited the shop at least once every 2 weeks after promise date and got the same story, ""the manufacturer was having problems"" and you should check back in 2 weeks. Finally, we decided to confront the owner and demand either our stove or our money back, low and behold he magically had our stove. The only thing, it was not the trim level we had ordered. At this point, we just wanted a stove so we settled on a lesser model, but insisted he refund the difference in price. We took delivery of the stove and brought home 15 bags of pellets. This was the amount of pellets he allowed us, saying he would have another delivery the next week. Well, we go back the following week to get more pellets and there is a big sign out front saying ""Out of Pellets"". I went inside and got a song and dance about supply and demand, yadda yadda yadda. Long story short we ended up going to another store to get our supply for the week. As we stand now this guy owes us 135 bags.

To sumorize, 3 months late in delivery, terrible customer communication, and even though we were promised a supply of pellets he does not have them.

11/23/2008

Provided by Citysearch - 
Overall
best business around

I THINK TURNPIKE ACRES IS THE BEST STOVE SHOP AROUND. I HAVE BEEN DOING BUSINESS WITH THE OWNER FOR OVER 5 YEARS. I NEVER HAD A PROBLEM. I BOUGHT 2 STOVES FROM TURNPIKE AND HAVE NEVER HAD AN ISSUE. I CAN SEE THIS BUSINESS GOT ALOT BIGGER OVER THE YEARS. I ASKED THE OWNER WHY I GET THE ANSWERING MACHINE ALL THE TIME I CALL. HE SAID THAT HE HAS A COMPANY POLICY, THAT IF HE HAS A CUSTOMER ON THE SALES FLOOR, HE DOES NOT ANSWER THE CALL OUT OF RESPECT TO HIS FLOOR CUSTOMER. I LIKE THAT!!!!!! HE SHOWES RESPECT FOR HIS CUSTOMERS. NOT MANY COMPANIES DO THIS ANY MORE. I BELIEVE THAT THIS IS TOUGH TIMES FOR A BUSINESS LIKE THIS AND I APPRECIATE THE OWNERS STRAIGHT ANSWERS. HE TELLS THE TRUTH ABOUT ISSUES. I TRUST THIS COMPANY.

11/06/2008

Provided by Citysearch - 
Overall
VERY poor comunication - they have more excuses than stoves

Searching for a pellet stove this winter this place was recommended to us. Regrettably we will not be recommending it to anyone ourselves.

At the point of purchase we dealt directly with the owner and his son, both were very nice and patiently answered every question we had.

Our order, in excess of $2000, was placed in June & we were told that the stove would arrive as early as August, no later than September.

It is now the first week in November and still no stove.

Each time WE CALLED we were told the shipment would arrives in 2 weeks.

The last time WE CALLED we spoke with the the owner who told us that the delay was only in the style/finish we had ordered, the rest were available.

Okay, but why do WE have to keep calling every time to find out what is going on? Why has it taken this long to make us aware of this? Why aren't they calling the customers to keep them informed?

We can understand manufacturing delays being out of their hands, but the lack of follow up customer care/service is what aggravates us the most and why we can not recommend them.

10/17/2008

Provided by Citysearch - 
Overall
Don't trust this family's ambitious promises of warmth and coziness!!

They only ""order"" stoves. They do not have them in stock. Expect to wait 6 months to 1 year (or more) for a stove. I thought I was early in July with our ""smart"" purchase of $3,800. They said we'll have it in two weeks. We kept calling every 2-3 weeks to no avail! We never got our stove and when we finally went to get our money back (3 months to the day) OCTOBER!! they basically said ?Oh well? when it comes in, we have a waiting list anyway! You want your money back we?ll have a happy customer tomorrow.

Very bad business!
No apologies, Just ?Oh well?s?.

They DO NOT EVER return calls either! My cold family is gonna buy some oil tomorrow! Too bad, I was looking forward to it!!

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Turnpike Acres Pellet Stove Shop

185 Miller StLudlowMA 01056

(413) 589-1122

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Turnpike Acres Pellet Stove Shop

185 Miller StLudlowMA 01056

(413) 589-1122

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