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Suddenlink Communications

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Business Details

One call. One connection. One bill.
Hours:
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Services/Products:
  • Cable TV
  • Security Systems
Categories:
Telecommunications Services, Telephone Communications Services, Telephone Companies, Internet Service Providers (ISP), Cable & Satellite Television

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05/20/2015

If I could give them 0 stars, I would. It is the worst customer service I have ever encountered. They messed up my bill the first month and when I called about it they got mad at me. Are you kidding me? I didn't do anything wrong and they made me feel horrible because I didn't understand the charges. Not only that, but the technician who came out insulted me before he left. I'm not a technician and should not be insu... view more

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09/13/2014
Worst internet in Lubbock

I have never had so much trouble with internet until I used Suddenlink. The tech support people are never able to fix my problem and they can't ever get anyone out to fix it quickly. Would defiantly not suggest using Suddenlink for your internet needs.

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01/14/2014
Field Installer

As for Suddenlink-it's horrible. Wish I could go with DirecTV. But I would like to commend Landon Rampey who came on a service call today. He is so polite, helpful, professional and assisted me with an issue that 4 phone calls could not accomplish. If all the phone reps were as knowledgeable and courteous as he is, it would make dealing with this company easier. As they have a monopoly on cable service here in Lubboc... view more

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07/15/2013
This company has to be a joke

Suddenlink hands down is the worst Internet/tv service I've ever had. I've lived in other places and was fortunate enough to not have to ever have them, until now. This review should've been written over a year ago but want the public to know how terrible their service is. Never have I had so many instances where Internet service doesn't work. So you know, I do know the whole wireless Internet set up and my wireless ... view more

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02/26/2013

These people are very rude on the phone. The service is lousy. The phone hasn't worked in days and they now want to charge a fee to come out and look at it and refuse to make any type of adjustment. It would appear that customer service is not a priority with Suddenlink.

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07/09/2012
Was forced to switch to Sudden...

Was forced to switch to Suddenlink when I moved because they were the only one with high speed internet in my area. The service person came to switch modems for us so we would not have to pay $10/month to use their wireless router. The new modem did not work from the time he walked out the door. He said he tested it with my computer but my laptop was not even open or booted up. I called one hour after he left and... view more

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03/06/2012
I've been with Suddenlink for ...

I've been with Suddenlink for 1.5 years. The service started with problems and still has them. I've had problems with on demand not functioning, lag spikes, and dropped service. I've had technicians out at around 8 or 9 times. The customer service is terrible. I had to wait 3 days for an appoitment. I took off work early to be there for the appointment, and the tech never showed up. I was told that the tech tried to ... view more

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Suddenlink Communications

6013 63rd StLubbockTX 79424

(806) 793-2222

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Suddenlink Communications

6013 63rd StLubbockTX 79424

(806) 793-2222

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