Spoil me rotten is one of very...
Spoil me rotten is one of very few if any other party companies in Lubbock. They take major advantage in this. For my brother’s graduation party we rented a blow up projector screen, slushy maker, and tables. It kills me to say that the only thing that worked properly for his party was the tables. I called a week ahead of time to ask what compatibility the projector has with my computer, I was told that it would connect perfectly, …I’t didn’t. I called the business and they told me that I was wrong and that when I called I asked if it was compatible with a PC. I don’t even own a PC, so why I would ask for that… I don’t know?? Anyways, I spent almost all of my brother’s party borrowing a friends computer burning the slideshow to a disk then hooking it up to the projector.
The Slushy machine provided two different flavors: Pina Colada, and Strawberry. The Strawberry was okay but the Pina Colada tasted like salt water.
After the Party, my mom called Spoil Me Rotten and told them of our concerns, they proceeded to tell my mom that I never called them. (calling me a liar) Anyways, at the end of this whole mess, my mom was promised a ½ refund. When she didn’t get the check she called back and was told that the management refused it and said “Too bad.”
If you are looking for a party company look for someone other than Spoil me Rotten, If I needed another party company I would rather spend more money and pay someone from another city to come and do it, instead of going back to Spoil Me Rotten!
DON’T USE SPOIL ME ROTTEN!
claimed iconBusiness Response09/07/2012
Thank you for your feedback, as one of the owners of Spoil Me Rotten it is disheartening anytime we see or hear of an event that did not go as planned. I do however feel the need to provide a bit more information about the event at hand.
The date for this event was changed several times. Since your mom was an established customer with us there was never a forfeiture of deposit or any penalties for the changes, all such fees were waived. there are many local companies which would have forfeited any payments made and required a new reservation and payment.
Upon the last call the change the date to May 20th I spoke to your mom personally and handled the request the requested changes. During the conversation she asked me if the projector would connect to a Mac Laptop. I explained that the connection to a Macbook would require a special wire that we did not offer thus without that wire the connection would not be possible. During the conversation, I suggested that the video be burned to a DVD and to have it on a PC based laptop as well to ensure that there were no problems on the day of the event. It is possible that when you called back that whoever you talked to either misunderstood the question or only heart "laptop", I really don't know nor am I going ot guess or call anyone a liar. However, I do know that I told your mom that the projector would not interface with a Macbook or any Mac system.
We are a very customer friendly company, almost to a fault; we participate in over 5000 parties and events annually. We have 24 employees, all of which are human, and all of which can make mistakes. When a mistake is made we do everything in our power to make it right, we also do everything in our power to ensure we don't make a similar mistake in the future, it is always a learning process that we gladly accept. If equipment fails we will either bring out replacement equipment or work with the customer to try to make it right, we cannot fix the past however we can do our part to make it right in present and the future.
I do find it sad though, that of all the successful events we participate in that it seems teh ones that are perceived to go wrong are, for the most part, the only ones that take the time to post any comments. I guess as a society as a whole, we tend to focus on the negative and just expect the positive. To anyone reading this please ask yourself, when is the last time you went out of your way to write something about a positive experience with a company, or asked to talk to a manager to compliment your server. Sadly, it is very uncommon.
If a mistake was made then I truly apologize for the mistake, however, to my knowledge the equipment delivered was just what was promised and discussed by myself with your mom (the actual customer). If the equipment was faulthy then we would have certainly done everything in our power to get it fixed, event he night of the event we would have had either myself or a qualified staff member on-site in a hurry. The emergency contact number on the top of the invoice is my personal cell number and I answer it 24/7.
I am sorry you feel the way you do and that the event did not go as you planned. It is true that we are one of the largest party rental companies in the West Texas area however it is not true that we take advantage of that or take advantage of our customers in any way. We know that everyone has a choice, we just hope they choose us! We are a very community involved and customer friendly group of people just trying to make an honest living.
Thank you again for your comments, and thank you to everyone for your time,