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Fazoli's

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Business Details

28

years

in Business

FAST. FRESH. ITALIAN.
Hours:

Regular Hours

General Info:
Welcome to Fazoli's fast, fresh, Italian restaurant in Lubbock, TX. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian! We're also pleased to offer catering.
Extra Phones:

Fax: (806) 785-4664

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Services/Products:
  • Catering
  • Drive-thru
  • Email Discount Club
  • Employment Opportunities
  • Gift Cards
  • Handicap Accessible
  • Kid's Menu
  • Lunch Special
  • Take-out
  • Vegetarian Options
Brands:
Coca-Cola
Payment method:
all major credit cards, master card, visa
Categories:
Pizza, Italian Restaurants, Restaurants, Take Out Restaurants, Family Style Restaurants, Pasta
Other Information:

Wi-Fi: No

Bike Parking: Yes

Attire: Casual

Cuisines: Italian, European, Continental, Pizza

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

Price Range : Below Average

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10/11/2010

Overall
Recent poor customer service

I have always been a fan of this Fazoli't location since it opened several years ago. My kids love it and you do get good value for the money. The service is usually just "so-so" which is to be expected with any fast food in Lubbock and I am used to that. However, on Sunday evening (10/10/10) this "so-so" service slipped to an all time low. A simple request for lemon for iced tea ruined the entire experience for my family. The young lady at the front counter only half-heartedly took our order and conveyed a "matter of fact" attitude when questioned about the recent menu changes. When asked to get more lemon, which was empty at the drink station, she replied "if there's none out there, then we're out". "Really?" was our reply as we're watching another employee give a drive-thru customer lemon with their drink purchases. A male employee overheard the exchange and was able to provide lemon for the drink as well as an apology. This experience was topped off by us getting to observe the same young lady again being rude to another customer who walked up to request a carry out container.....It seemed to be a lot of trouble for her to accomodate this guest. The restaurant appears to have gone thru (or be going thru) a recent remodel and the old welcome feeling just didn't seem to be there anymore. I'm sure we'll still do business here from the drive-thru......Not too sure if we want to spend valuable dollars inside if there's a good chance that we will have a bad experience.

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Fazoli's

4008 82nd StLubbockTX 79423

(806) 785-4554

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Fazoli's

4008 82nd StLubbockTX 79423

(806) 785-4554

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