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Clear Internet Store - Clearwire

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Business Details

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sprint
Categories:
Internet Service Providers (ISP), Internet Products & Services

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08/18/2012
Overall
Clear (clearwire) is an unfort...

Clear (clearwire) is an unfortunate business to be nice about it. We've been with them for three+ years, mostly due to the fact they weaseled us into multiple contracts simultaneously! They make a habit of extending contracts over the phone at the word of children.

They "scheduled" a technician to come to our house and check out why our speeds were so slow 4 TIMES! The technician only came out on our fifth attempt after we went in and complained in the middle of their stor
...view moree. The tech came out, whined about working too much, DIDN'T CHECK ANYTHING ABOUT OUR CONNECTION and left. Literally, she walked in, opened HER laptop using HER high-speed laptop adapter, and never once checked anything on our end.

We have 2 modems in our house (because they cheated us into a second 2-year contract), both are supposed to be upwards of 3mbs but I consistently get well below 1mbs. In fact - I'm lucky to get 0.5 mbs some days.

My all time lowest speed with Clear was 0.08mbs download speeds!!!!

In regards to that - we pay a fee to get no cap on our speeds, but consistently they will cap us. And when I call or IM them they give me MULTIPLE stores about how their towers are full and if you pay attention, they are "apparently" ALWAYS performing exhaustive maintenance on their towers. (Maybe they should spend my overprice costs for their internet on buying better equipment?)...


Ultimately - the modems die every few months and MUST be replaced (Which they have begun charging us for), the speeds are NEVER what they promise, the techs are lazy and horrifically un-qualified, the support staff are liars, the sales reps are liars and thieves, and the company as a whole is unhelpful and have a blatant disregard for their customers.


I have used this service for several years and I have given them every chance to fix their stuff and show me they are at least trying but they are nothing but thieves and liars. Go google "clearwiresucks" - I think the fact they have a hate site filled with legal documentation speaks for itself.


I could pay a quarter as much as I am now and get faster and more consistent speeds with dial-up!
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Clear Internet Store - Clearwire

4930 S Loop 289LubbockTX 79414

(806) 589-1368

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Clear Internet Store - Clearwire

4930 S Loop 289LubbockTX 79414

(806) 589-1368

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