I just moved to the Lubbock area and I needed to find some new boots. I read the bad review on here and didn't go here first. I was looking for a particular boot and was having trouble finding what I was looking for. I finally gave the Boot Store a chance. From the moment I walked in, the employee was polite, pleasant and she knew her boots. I told her I needed new boots and she was able to tell me what boot I was wearing without another word from me. I decided on a 8" boot instead of my usual 6" in the same style, and she took the time to find the right size (she had to find a wider boot for me), and made sure I was happy with the fit. My family and I will be a repeat customer for any of our boot needs as long as we live here.
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Very friendly and helpful staff. I have a foot that is hard to get a good fit for, and they were able to quickly find several brands that worked so that I could have a choice instead of them giving up after the first one was found. I have been using them ever since. When I am interested in trying out a new design, they have the patients to work with me and not complaining when I go with the style I already have. They quickly order and call when they do not have my size or style in shape.
Best Boot Store in Raider land!!! Has a great selection of Boots. The Sales people are top notch without being to pushy, The building itself is very outdated but dont let that scare you off! They have great prices and sales!!!