Best Buy is definitely one of the better stores out there. It beats Circuit City and many local stores. When asking their employees questions about technology, you've got about a 50/50 chance of getting someone who's competant enough to give a good answer. In general though, the employees are very nice and will try to help you find the answers you need, even if they do not know it themselves. The prices are are not always the lowest (if comparing to the internet) but it's always fun to shop and look around there.