They are good, but they seem to overbook. We made an appointment for 9:00 am. We took the Christmas photos first, then had to wait for 10-15 minutes while another familiy finished up in the multi-purpose room. While we were waiting, 3 other families finished their Christmas photos and were also waiting for the same room we were waiting for. Once we got into the room though, they were very quick and kept things moving for everyone. The pictures were all wonderful and I feel like we got a lot for the money we spent. They do try to wrangle you in though with special "packages," but they are still cheaper than buying sheets separately. I will definately be returning to them and highly recommend them.